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I forgot my password/ entered the wrong password/my account is locked? What do I do?

Please select the Have You Forgotten your Password link on the app. Enter the following details:


  1. Your Standard Bank card number
  2. Your ATM PIN associated with the card
  3. Your ID/passport number
  4. Your cellphone number
  5. The one-time password (OTP) sent to your cellphone number.
  6. On the next screen, create a new password for your Standard Bank ID.

Note: The app will know which set of credentials to ask for and you will be required to supply information which we have on record in order for us to verify who you are. If you validate incorrectly, you will not be able to reset your password. In this event you will have to go to a branch to verify or update your information. Only then will you be able to reset your password.

Version history
Revision #:
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Last update:
‎17-03-2015 10:47 PM
Updated by:
Occasional Visitor

Hi - After entering my password wrong i have been locked out! - The email i used when i originally setup is no longer in use!

I have been to my brnach and changed the email to my current one - I have then tried to reset and enetered my new mail, reflects the device is not linked to this profile? - Please advise!

Community Coordinator



You will need to visit a branch for assistance.