SFF- Not matching

[MozambiqNkhweti]

Hi everyone

I am new to SFF and recently placed a bid to buy in  SSF at the price of the available seller at 16:35...as in equities, I was expecting to have the futures in my portfolio but not . does SSF work different

[wino1]

Did you register a seperate account for derivatives? If so and you have received an e-mail/sms as confirmation and the money has been taken off your account, suggest you contact the helpdesk. Accounts are normally updated immediately once a deal has taken place.

[MozambiqNkhweti]

No money taken out of my account. the trade did not match... at 17:00 the seller cancelled their bid..opportunity lost. I will try another bid to see if the problem continues.thanks