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Elevated claims and aid processes in support of devastation in the Cape
Community Coordinator
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Elevated claims and aid processes in support of de...

The raging fires and torrential rain that have been sweeping across the Cape since yesterday have left a swathe of destruction in their wake.


Details of the full extent of the damage is not known at this stage as claims, calls and news reports are still coming in.


Large numbers of families have been displaced in both the Knysna and greater Cape Town region and we urge any customers who have been evacuated, or whose homes have been damaged or rendered uninhabitable by the fires or flooding, to contact Standard Bank Insurance urgently. We are doing everything we can to assist with facilitating alternate and safe accommodation, consumables, or anything else to ease the devastating loss and inconveniences experienced by our customers.


Standard Bank Insurance is currently trying to contact our customers in the Knysna regions directly to offer assistance or provide additional support to initiate insurance claims.


We already have assessors in the most areas to speed up the process of facilitating emergency repairs to fire-damaged or flooded homes or vehicles, or any other specialist assistance needed. Standard Bank Insurance has already numerous assisted families and their pets with temporary accommodation where homes have been gutted by fire.


In addition, Standard Bank will be making a R100 000 donation to Gift of the Givers to support relief work in the Western Cape. This donation will be coupled with an internal and corporate client drive to raise additional funds, which Standard Bank will match.


Standard Bank’s provincial team in the Western Cape have also made R10 000 available for disaster relief in a special account opened for the cause. Should any of our clients wish to contribute, they can make their donations to the following Standard Bank account:


Account name: SFM Streek Rampfonds

Account number: 180559141


“With the fires still not under control and with reports claiming the fires and storms in other parts of the Cape may continue to wreak havoc, it is vital that all individuals and families keep safe and take all available precautions,” says Denise Shaw, COO of Standard Insurance Limited.


Standard Insurance Limited began introducing emergency protocols to assist customers when warnings of the impending storm were first received.  As claims started coming in, the plans were activated to ensure that customers could lodge claims as quickly and simply as possible. So far, Standard Insurance Limited has registered 301 insurance claims in the Knysna and the greater Cape Town region in the past 24 hours.


Claims can be registered by contacting Standard Insurance Limited telephonically on 0860 123 444 for structural or building claims, or on 0860 109 459 for vehicle claims. Alternatively customers can log claims via the Standard Bank mobile or tablet app.


Emails, including details of name, ID number and cell number, can be sent to [email protected]. Alternatively, customers can visit their nearest Standard Bank branch, and staff will gladly assist with facilitating assistance or lodging claims.

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