What are the new Standard Bank lounges called and what are the features of each?
Who can access each of the lounges and what are the access rules?
How is entry managed?
Access to the LibraryLounge and CaféBlue is controlled through concierge staff and card readers located at the front desks, while ConnectionHub is unattended and open to all domestic travellers. Only one card (Platinum, Platinum Visa, MasterCard, World Citizen, Cheque or Credit Card or World Elite Metal Card) will be permitted per cardholder.
Do I need to make a reservation for lounge access?
No reservation is required, but clients will be accommodated based on the maximum capacity of each lounge.
Is there a restriction on the number of visits that I can make?
Yes, the number of entries allowable per month is linked to your card type. Please see rules in the tables above.
Can my lounge membership access be used by someone else, i.e. is access transferrable?
Access into the Standard Bank lounges is not transferrable, however all Wealth and Investment clients have the benefit of accessing CaféBlue and the LibraryLounge with one guest and all children (under the age of 18 years), regardless of their personal card type, while Signature Banking clients have the benefit of accessing the lounges with one guest, plus all family members elected by the main account holder part of Signature Family. Signature Family Members must be accompanied by the main account holder who must be in possession of a valid World Citizen MasterCard.
What happens if I’m denied access?
While the right of admission into CaféBlue and LibraryLounge is reserved, and subject to qualifying criteria, no eligible cardholder (as per the individual lounge rules) will be denied access unless a lounge is at capacity. In this case, the client will be directed to an alternative lounge where space is available. If access concerns do arise, clients are advised to call their Relationship Manager or Private Banker for assistance.
Am I limited on the time I can spend in the Standard Bank lounges?
No, clients are welcome to spend as much time as they wish in the lounges, but should lounge capacity be reached at any given time, only the maximum number of guests will be accommodated.
Are children permitted into CaféBlue and the LibraryLounge?
Children are permitted in the lounges, however, all children younger than 18 years old must be accompanied by the main cardholder who must be in the possession of a valid World Elite, World or Metal MasterCard. Signature Family Members must also be accompanied by the main account holder who must be in possession of a valid World Citizen MasterCard.
Do the Standard Bank lounges offer Forex?
No, unfortunately not.
Are ATM’s available in the Standard Bank lounges?
No, unfortunately not.
As Standard Bank operates across the African continent, will customers holding cards for similar qualifying products be allowed access?
Yes, all qualifying Wealth and Investment World Elite, Mastercard, World Mastercard, World Elite Metal Card from South Africa, Kenya, Nigeria and Ghana will be allowed access. For all qualifying cards and card types, please see tables above.
What are the lounge operating times?
What if I lose an item or leave it behind?
Lost items are turned over to airport lost and found. If we can identify the owner of the item, we will attempt to contact him or her before delivering the item to airport lost and found.
Why has Standard Bank decided to introduce these new lounges at OR Tambo International Airport domestic departures?
The need for the new airport lounges was identified through extensive research that was undertaken to see if what was on offer met the needs of travellers. We then looked at their views and used the research results to develop lounge concepts that met their requirements for convenience and access to WIFI and power points, as well as premium food and beverages whilst travelling. What drove our research and, in our estimation made the exercise necessary, was the fact that we have about 5 600 Standard Bank customers visiting the airport every month. By meeting their needs, we would be adding value to their banking experience with us, and simultaneously thanking them for their loyalty to the bank.
Where are the lounges located?
You can find the lounges using the map below.