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More on the technical issues affecting clients on 29 January 2017
Senior Member
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More on the technical issues affecting clients on ...

We're aware that some of our customers were experiencing difficulties when attempting to transact with their Debit Card earlier in the day. Impacted customers will not be able to transact when using their debit cards at a point of sale or at an ATM. This matter has been resolved and impacted debit cards can now be used at ATM's and point of sale.  However, we are also aware that the Standard Bank Banking App is not available to users.  The newer Online Banking platform which some customers use is not available for customers to use while the "older" version of  Internet Banking, which the majority of our customers use, is fully functional.

 

Our technical team is working to resolve the problem and restore full banking functionality on the App. We wish to apologise for the inconvenience that this has caused. Should you wish to use our Mobile App wish to transact, you're advised to use Internet Banking to make payments, perform inter-account transfers or check their balances. Our customers can follow us on twitter on @StandardBankZA, where further updates will be provided.

 

Update 9PM 29 January

All services are now restored, this includes Internet Banking, Mobile App and all Card services. We thank you for your patience & sincerely apologise for the inconvenience once more.

 

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4 Comments
Theresa Sulter
N/A

I have an amount to missing from an internal account transfer done this morning! What is happening?!

Graham Munnik
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That link says debit card point of sale and ATM transaction was resolved two hours ago. My card was just declined at Pick n Pay, and at a Standard ATM, it still says no accounts linked to my card, visit a branch.

So the problem has NOT been resolved. Explain the update on the link you posted?

This is not acceptable.

How does Standard Bank expect me, an insulin-dependent diabetic, to purchase food, fuel, or collect medication if I can't access my money to pay for any of that?

So, explain the inaccurate update on your posted link, and tell the truth to your customers.

Stephen van Rooyen
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I did an Instant Cash transaction and when the recipient went to redeem it, it says it has already been redeemed. I have tried to do another one now at 5.30pm approx. and a technical error comes up once your enter the sms pin. Concerned!

 

Community Manager

Apologies for the inconvenience once more. All services are now restored, including Internet Banking, Mobile App and all Card services.