Why is the older version of the Mobile Banking App no longer available?
We are constantly listening to our customers and one of the key issues raised was the lack of functionality on the old app. Our new app is aligned to our customer feedback and provides a host of services that are not offered on your current version.
You may have received a few notifications and emails about this recently if you currently use a Windows Mobile or Blackberry devices without Android Software.
If you are affected, you can continue to use Digital Banking via the following alternatives;
The new Standard Bank App: If you have an Android or iOS device, you can download the App which has many features & is regularly updated. Download the app from the App Store or Google Play.
Another option is New Online Banking, which works on most browsers & web-enabled devices.
Cellphone banking:You can also try cellphone banking which works on most older phones and has all the features they need to do day-to-day banking. Dial *120*2345# to get started.
Will I still be able to transact when I register for Cellphone Banking or Download the new app?
All your beneficiaries will still reflect when you register for Mobile App or Cellphone Banking, your digital experience will not be impacted negatively.
How do I create the Digital ID?
Once you have installed the App, you’ll be asked to create a Digital ID.
Steps to follow;
On the Registration screen; enter your email address & choose a suitable password
A verification code (OTP) will be sent to your email address
Tap ‘Next’ to link your device (You can customize the name
Is there any financial impact for the use of this new App?
No additional charges will apply to the utilisation of our other channels
Could somebody assist me in setting up the new app?
You may visit any of our branches or contact our Self Service Banking helpdesk on 0860 123 000, where a staff member would gladly assist you in setting up the app.