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03-09-2018 06:48 PM
20-08-2018 12:21 PM
Good day,
Kindly note that I’ve given notice on my 32-day account for funds to be cleared today 20 August 2018.
Normally the funds are cleared early in the morning and transferred into my cheque account.
Today, this did not happen, so I contacted Transactional Banking and was advised that funds only clear 7pm on the same day, due to a credit batch run.
Is this a new process, and if so, have customers been advised, as this is the first time ever that I am waiting so long.