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ATM Deposit not reflecting to beneficiary and didn't print any receipt.

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francis003
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ATM Deposit not reflecting to beneficiary and didn...

Hi,

yesterday I made a deposit to a standard bank account from ATM but the beneficiary said that the money has not reflected yet.

and at the end of the process, ATM usually print a receipt, but it didn't print any receipt,

so I also waited for almost two 2 minutes to see maybe the ATM rejected the money and if it can give me an option to print the receipt but nothing happened,

and I just assumed that the transaction went through.

 

By the way, you guys need to fix your ATM deposit service before putting it into public use,

As last month, I also made a deposit from a Nedbank ATM and after only 3 hours the beneficiary contacted me to say that the money has reflected.

 

Please below find all the details regarding the ATM deposit :

 

Amount: R2000
Time : 03 July 2018, 3h38pm
ATM Location: Century City - Canal Walk Mall

Reference : ******************

[ Please contact me to get full details ]

...

 

 

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Community Coordinator

Re: ATM Deposit not reflecting to beneficiary and ...

Hello @francis003,

 

The best way to resolve this is to forward us your full account details and transactional details. As soon as we receive your email we will look into this for you and provide feedback.

 

You can mail us here: [email protected]

 

Let us know should you need further assistance.

 

Regards,

Boitumelo

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