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The best way to fix this is to cancel the voucher. You can do this by going into your beneficiaries and choosing the beneficiary. The voucher will show under the beneficiary.
You can then set up a new voucher in the usual way. When doing this in the app, you can send the PIN to the beneficiary once you have selected a PIN by clicking on the "share" icon.
The best way to resolve this will be to select forgot password so that you can rest from your end. Please follow the below steps:
Please select the Have You Forgotten your Password link on the app. Enter the following details:
Note: The app will know which set of credentials to ask for and you will be required to supply information which we have on record in order for us to verify who you are. If you validate incorrectly, you will not be able to reset your password. In this event you will have to go to a branch to verify or update your information. Only then will you be able to reset your password.