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A one-stop forum for all your banking questions
18-05-2023 01:02 PM
Good day, @nc4.
Thank you for reaching out.
There is a new feature that allows you to switch your OTP from SMS to email.
It requires you to be DigiMe'd to be able to switch it.
Under settings on Internet banking, there's an option "Manage OTP preference".
It allows you to toggle between SMS, and email.
Should the email not be on any of your banking profiles, our team will not be able to assist.
Please send us the below documents to enable us to assist you further.
- Front and back of your card.
-3 specimen signatures
-Copy of ID and Passport.
-Letter confirming the email address you need to change the OTP's to and card number you use on internet banking.
Upon receipt of all correspondence, our team will assist you effectively.
Forward them to [email protected] for immediate assistance.
Kind regards,
Fana.
Standard Bank Team.
14-05-2023 02:07 AM
14-05-2023 02:05 AM
22-04-2023 01:43 PM
25-01-2019 10:25 AM
How did this go did they resolve it?
27-07-2018 02:33 PM
I had the same problem, I have resolved within a short time after contacting Thulani Kiviet from standard bank complaint resolution center. you can find timely, kind and professional assistance. just drop an email with your detail at [email protected].
10-07-2018 02:38 PM
09-07-2018 12:46 AM
Good day
Please could someone follow up, I sent an e-mail to [email protected] to change my OTP from sms to e-mail but have yet to get a response. Thank you.
Kind Regards
Mona Schoonbee