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Change OTP from SMS to Email

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petracooper27
New Member

Change OTP from SMS to Email

How to I change my settings on internet banking from receiving it by sms to receiving it by email?
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9 REPLIES
Community Coordinator

Re: Change OTP from SMS to Email

Hi Petracooper27,

 

Please call 0860 238 837 or visit the branch to change the way you receive your OTP.

 

Regards,

Standard Bank Team

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vishanthmaharaj
Visitor

Re: Change OTP from SMS to Email

Why can't this be done via Internet banking?....highly inconvenient.

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2greenfields
Occasional Visitor

Re: Change OTP from SMS to Email


petracooper27 wrote:
How to I change my settings on internet banking from receiving it by sms to receiving it by email?

 

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Community Coordinator

Re: Change OTP from SMS to Email

Hi,

Please call our help desk for assistance with your query on 0860 123 000.

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Pierre4
New Contributor

Re: Change OTP from SMS to Email

Absoluteley agree - highly inconvenient and I note your question was not answered - why not via online banking?

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Pierre4
New Contributor

Re: Change OTP from SMS to Email

Why instruct us to call call centre when you could just answer the question here?

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Community Coordinator

Re: Change OTP from SMS to Email

Hi Pierre,

 

This feature is profile based and currently you can only amend the changes at the branch or via our call center, alternatively please email your details to including the details you would like to amend: ask.SB@standardbank.co.za.

 

Regards,

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Nqobizita
Solution
New Member

Re: Change OTP from SMS to Email

That email address does not exist, I have a similar issue i need help with urgently. I cant dial the 086 number as I am living in Kenya for the next two years. Please advise.

 

"

Delivery has failed to these recipients or groups:

 

ask.SB@standardbank.co.za

The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.

 "

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Community Coordinator

Re: Change OTP from SMS to Email

Hello @Nqobizita,

 

Apologies for misspelling of the address. The correct address is: ask.SBSA@standardbank.co.za and please use subject line: "Change of OTP from sms to email/Community query" for us to be able to fast track your query.

 

Regards,

Boitumelo

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