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Change OTP from SMS to Email

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95 REPLIES 95
FanaM1
Community Coordinator

Good morning, @mroqoza.

 

Thank you for reaching out.

 

You can now change the OTP from SMS to email thanks to a new functionality.

 

"Manage OTP preference" is a profile setting available on both the mobile app and Internet banking.

 

To utilize this feature, please make sure that you are logging in with your QR code.

 

Here are the steps to use Internet banking to access it:

  • On your landing page
  • click your user ID, or preferred name
  • select profile and settings
  • select manage otp preference

Please perform the following steps on your mobile app:

  • On your mobile app landing page
  • click more
  • click your user ID/email, or preferred name
  • click personal details
  • click OTP preference

Should you have any issues, please do get in touch with us on our email [email protected], reach out to us via Twitter on StandardBankZA, Facebook on Standard Bank - South Africa or call us on 0860 123 000 option 3 then 4.

 

Kind regards,

Standard Bank Team.

mroqoza
New Member
Change OTP from SMS to Email
FanaM1
Community Coordinator

Good morning, @jillrochat.

 

Thank you for reaching out.

 

There is a new feature that allows you to switch your OTP from SMS to email.

 

It requires you to be DigiMe'd to be able to switch it.

 

Under settings on Internet banking, there's an option "Manage OTP preference".

 

It allows you to toggle between SMS, and email.

 

Should the email not be on any of your banking profiles, our team will not be able to assist.

 

Please send us the below documents to enable us to assist you further.

 

- Front and back of your card.

-3 specimen signatures

-Copy of ID and Passport.

-Letter confirming the email address you need to change the OTP's to and card number you use on internet banking.

 

Upon receipt of all correspondence, our team will assist you effectively.

 

Forward them to [email protected] for immediate assistance.

 

Kind regards,

Standard Bank Team.

jillrochat
Occasional Visitor
Hi Dylan. I am in spain and i need to change my opt from my cell no to my email address
Thanks Jill
4409080073082
FanaM1
Community Coordinator

Good morning, @Matsidiso_Bambo.

 

We appreciate you reaching out to us.

 

Please send us the below documents to enable us to assist you further:

  • front and back of your card.
  • 3 specimen signatures
  • copy of ID and passport
  • -A letter confirming the email address you need to change the OTPs to and the card number you use for internet banking.

 

Upon receipt of all correspondence, our team will assist you effectively.

 

forward them to [email protected] for immediate assistance.

 

Kind regards,

Standard Bank Team

Matsidiso_Bambo
New Member
I cant change OTP. I just confirmed my identity but when I go to the OTP preference, it says that I need to visit the brach as I cannot edit details on the page
FanaM1
Community Coordinator

Good day, @DylanRstewart.

 

Thank you for reaching out.

 

You can now change the OTP from SMS to email thanks to a new functionality.

 

"Manage OTP preference" is a profile setting available on both the mobile app and Internet banking.

 

To utilize this feature, please make sure that you are logging in with your QR code.

 

Here are the steps to use Internet banking to access it:

  • On your landing page
  • click your user ID, or preferred name
  • select profile and settings
  • select manage otp preference

Please perform the following steps on your mobile app:

  • On your mobile app landing page
  • click more
  • click your user ID/email, or preferred name
  • click personal details
  • click OTP preference

Should you have any issues, please do get in touch with us on our email [email protected], reach out to us via Twitter on StandardBankZA, Facebook on Standard Bank - South Africa or call us on 0860 123 000 option 3 then 4.

 

Kind regards,

Standard Bank Team.

DylanRstewart
New Member
Please can I change my OTP from sms to email as I am In a different country and need to do transfers
FanaM1
Community Coordinator

Good morning, @Faith9.

 

We appreciate you reaching out to us.

 

Kindly note that we shared steps to follow for switching your OTP from SMS to email.

 

Please have a look at them, or email us if you require further assistance from us.

 

Regards,

Standard Bank Team

FanaM1
Community Coordinator

Good afternoon, @Stella5.

 

Thank you for bringing this to our attention, and we're happy to assist you with amending your OTP preference.

 

Please send us the below documents to enable us to assist you further.

 

front and back of your card.

3 specimen signatures

-Copy of ID and passport

letter confirming the email address you need to change the OTP's to and the card number you use for internet banking.

 

Upon receipt of all correspondence, our team will assist you effectively.

 

Forward them to [email protected] for immediate assistance.

 

Kind regards,

Standard Bank Team

Stella5
New Member
Hi.
I have tried this but it is not working. It keeps on telling me to visit a branch and unfortunately is not possible for I am in Canada.
Please advise me on what to do next please!
FanaM1
Community Coordinator

Good afternoon, members.

 

Thank you for reaching out.

 

You can now change the OTP from SMS to email thanks to a new functionality.

 

"Manage OTP preference" is a profile setting available on both the mobile app and Internet banking.

 

To utilize this feature, please make sure that you are logging in with your QR code.

 

Here are the steps to use Internet banking to access it:

  • On your landing page
  • click your user ID, or preferred name
  • select profile and settings
  • select manage otp preference

Please perform the following steps on your mobile app:

  • On your mobile app landing page
  • click more
  • click your user ID/email, or preferred name
  • click personal details
  • click OTP preference

Should you have any issues, please do get in touch with us on our email [email protected], reach out to us via Twitter on StandardBankZA, Facebook on Standard Bank - South Africa or call us on 0860 123 000 option 3 then 4.

 

Kind regards,

Standard Bank Team.

Pri1
New Contributor
Please help me to change SMS to Email
Pri1
New Contributor
Mutakadzi_Netsh
New Member
Kobus10
New Contributor
Kobus10
New Contributor
sifisolembede01
Occasional Visitor