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18-01-2024 02:23 PM
Good day, @JonoMey.
Thank you for reaching out.
There is a new feature that allows you to switch your OTP from SMS to email.
It requires you to be DigiMe'd to be able to switch it.
Under settings on Internet banking, there's an option called "Manage OTP preference.".
It allows you to toggle between SMS and email.
Should the email not be on any of your banking profiles, our team will not be able to assist.
Please send us the below documents to enable us to assist you further.
front and back of your card.
3 specimen signatures
-Copy of ID and passport.
letter confirming the email address you need to change the OTP's to and the card number you use for internet banking.
Upon receipt of all correspondence, our team will assist you effectively.
Forward them to [email protected] for immediate assistance.
Kind regards,
Standard Bank Team.
17-01-2024 10:01 PM
24-07-2023 04:41 PM
Members, good afternoon.
Thank you for reaching out.
There is a new feature that allows you to switch your OTP from SMS to email.
It requires you to be DigiMe'd to be able to switch it.
Under settings on Internet banking, there's an option to "Manage OTP preference".
It allows you to toggle between SMS and email.
Should the email not be on any of your banking profiles, our team will not be able to assist.
Please send us the below documents to enable us to assist you further.
front and back of your card.
3 specimen signatures
-Copy of ID and passport
letter confirming the email address you need to change the OTPs to and the card number you use on internet banking.
Upon receipt of all correspondence, our team will assist you effectively.
Forward them to [email protected] for immediate assistance.
Kind regards,
Fana.
Standard Bank Team
22-07-2023 02:02 PM
01-04-2023 12:01 PM
My cell phone is not working, How do I change my OTP preference from c
12-08-2021 12:37 PM
I am currently living in the Nederland’s, and my SA sell phone stop working and I can’t get the OTP, How can I change this to my Dutch number or my email address?
07-05-2019 10:28 PM
30-07-2018 12:31 PM
Hello @melkyee,
Thank you so much for your positive feedback. We will pass this to Thulani's manager!
We happy we could resolve this on time and in a professional way.
Regards,
Boitumelo
27-07-2018 02:31 PM
I had the same problem, I have resolved within a short time after contacting Thulani Kiviet from standard bank complaint resolution center. you can find timely, kind and professional assistance. just drop an email with your detail at [email protected].
16-03-2018 03:53 AM
30-11-2017 10:29 PM - edited 30-11-2017 10:29 PM
Hello,
I am bassed in the UK for a while and can't receive SMS. How can I change delivery method to email as I can't visit the branch?
Many thanks