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Community


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Community

A one-stop forum for all your banking questions

Changing OTP from SMS to Email

Reply
10 REPLIES 10
FanaM1
Community Coordinator

Good day, @JonoMey.


Thank you for reaching out.

 

There is a new feature that allows you to switch your OTP from SMS to email.

 

It requires you to be DigiMe'd to be able to switch it.

 

Under settings on Internet banking, there's an option called "Manage OTP preference.".

 

It allows you to toggle between SMS and email.

 

Should the email not be on any of your banking profiles, our team will not be able to assist.

 

Please send us the below documents to enable us to assist you further.

 

front and back of your card.

3 specimen signatures

-Copy of ID and passport.

letter confirming the email address you need to change the OTP's to and the card number you use for internet banking.

 

Upon receipt of all correspondence, our team will assist you effectively.

 

Forward them to [email protected] for immediate assistance.

 

Kind regards,

Standard Bank Team.

JonoMey
New Member
Good day.
I am in Canada now and do not have access to my mobile number anymore for the otp and would like if the otp can be send to my email address.
[email protected] instead.
I have tried to mail Standardbank numerous times with no help.
Can you please assist.

Thank you
FanaM1
Community Coordinator

Members, good afternoon.

 

Thank you for reaching out.

 

There is a new feature that allows you to switch your OTP from SMS to email.

 

It requires you to be DigiMe'd to be able to switch it.

 

Under settings on Internet banking, there's an option to "Manage OTP preference".

 

It allows you to toggle between SMS and email.

 

Should the email not be on any of your banking profiles, our team will not be able to assist.

 

Please send us the below documents to enable us to assist you further.

 

front and back of your card.

3 specimen signatures

-Copy of ID and passport

letter confirming the email address you need to change the OTPs to and the card number you use on internet banking.

 

Upon receipt of all correspondence, our team will assist you effectively.

 

Forward them to [email protected] for immediate assistance.

 

Kind regards,

Fana.

Standard Bank Team

Sokhela1508
New Member
How do I change otp method to emails
JanvanSchoor
New Member

My cell phone is not working, How do I change my OTP preference from c

Hildo
New Member

I am currently living in the Nederland’s, and my SA sell phone stop working and I can’t get the OTP, How can I change this to my Dutch number or my email address?

Jbirin
Occasional Visitor
What are the steps to change OTP from SMS to email
Boitumelo
Community Coordinator

Hello @melkyee,

 

Thank you so much for your positive feedback. We will pass this to Thulani's manager! Smiley LOL

 

We happy we could resolve this on time and in a professional way.

 

Regards,

Boitumelo

melkyee
New Contributor

I had the same problem, I have resolved within a short time after contacting  Thulani Kiviet from standard bank complaint resolution center. you can find timely, kind and professional assistance. just drop an email with your detail at  [email protected].

 

Clairecalitz
Regular Visitor
Hi I’m in the UK
How do I change my OTP from sms to email
jt269
New Member

Hello,

I am bassed in the UK for a while and can't receive SMS. How can I change delivery method to email as I can't visit the branch?

Many thanks