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Closing an account

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annahlasane
New Member

Closing an account

Hi

 

How do I close my Standard bank account? Can I call in or should I visit a branch?

 

Regards

Anna

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5 REPLIES
Community Coordinator

Re: Closing an account

Hi,

 

Please visit your nearest branch for assistance.

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nova
New Contributor

Re: Closing an account

Please follow the following steps to send a secure message:
- Sign on to Internet Banking with your Card number, Customer Selected PIN and Password
- Click on Profile in the top menu bar.
- Select Secure message
- In the message field type in your request. If your contact details differ from the ones the branch have on file, please include these in the message.
- Click on continue at the bottom of the page
- On the following page, click on the Confirm button

Your home branch will receive the message the following business day

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Super Contributor

Re: Closing an account

New Internet Banking site no longer has secure message option, along with a couple of other things the old one has.

 

Old one has been turned off.

 

Moving Backwards....

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Community Coordinator

Re: Closing an account

Hello @Shard,

 

Please be advised that we are continually improving and modifying our systems in order to meet the changing needs of our clients and to ensure a seamless banking experience. Therefore, your feedback is acknowledged and appreciated, kindly let me know which other features you are missing on the new Internet Banking so that I may forward to our development team for further review.

 

Regards,

Mandy

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apaparella
New Member

Re: Closing an account

ive been trying to close my standard bank account for 2 months.

i send and email to standard bank, they told me this

Kindly include the following details:
* Letter stating your request with your full names and signature
* Account number
* Copy of your identity document
* Certified copy of passport

i told them i have moved and now in australia. anyway to cut a long story short i got my brother to take it to the branch.

now my brother gets to the branch they said not possible i must login to internet banking and send secure message

there is no option for secure message.

 

this is highly irratating. can i close the **bleep** account please ?

going on to month 3 now. why is it so diffcult. do you enjoy meesing customers around.

i have wasted at least 2 days calling and email.

and my brother took half day off work to come into branch only to be told a silly an irrelevant option which doesnt exist.

 

let me know urgentl

[email protected]

 

 

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