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Closing my cheque account

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mathskid
New Contributor

Closing my cheque account

Hi,
I need to have my account closed. I have done everything possible and yet my account is still open. I am currently living abroad and do not use my account. The last I was advised to do by one of your consultants was to send a letter with a copy of my ID requesting for a closure of my account to my branch. I did this two months ago and yet my account is still open. What do I do? This is so unprofessional.
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4 REPLIES
Community Coordinator

Re: Closing my cheque account

Hello @mathskid,

 

I can imagine your frustration on this. Please mail us your full query with account details so that we can assist you further on this matter. 

You can mail us here: [email protected] We do apologise for any delays caused in actioning this one for you.

 

Let me know should you still need further assistance on this.

 

Regards,

Boitumelo

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mathskid
New Contributor

Re: Closing my cheque account

Hi Boitumelo,
I sent the email as you suggested and got the reply below since the 17th and up till now, no body has been in touch with me. Really starting to regret ever having a standard bank account.

Response I received on below:

From: "ask, SBSA" <[email protected]>
Date: Nov 17, 2017 5:24 AM
Subject: RE: Follow up on closing my cheque account
To: "removed name and email"
Cc:

Good day name

Thank you for the email.

Please accept our sincere apologies for the inconvenience caused.

We have escalated the matter to our branch team and they will contact you soon to assist.

Kind regards
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Khayadl
New Member

Re: Closing my cheque account

This is one bull**bleep** bank, I am on the same situation!

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Lukas86
New Member

Re: Closing my cheque account

Now that i need to close my cheque account, it is guaranteed that i will face the same frustrating unprofessionalsm? Standard bank you need to work on your service skills, people closes accounts for different reasons, no need to take it personal, be professional or else your competition will take all your clients. If you give me a hard time to close my acc with you i will take this to HELLOPETER as well,,,

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