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Daily withdrawal limit

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sceloterrencek
New Member

Daily withdrawal limit

Jus been to the ATM and to my surprise my daily withdrawal limit has been adjusted to R0.00 which means I cannot withdraw even though there is cash available.
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3 REPLIES
Community Coordinator

Re: Daily withdrawal limit

Hi,

set your EAP limit by using the following steps:

Select the menu icon in the top left or swipe the screen from left to right

Select ‘Settings’ (bottom right)

Under the ‘Cards’ section, select the highlighted card (this is the card you used to create the dashboard)

Select ‘Monthly EAP Limit’

Select the current EAP limit amount, and change this to the new limit that you’d like (up to a maximum of R500 000)

Select ‘Next’

You will receive a one-time password (OTP) delivered to your cellphone or email

Enter this OTP

A screen will confirm your limit is updated and you will receive an SMS to confirm your limit has been changed

Your new limit is applied permanently (ie for this month, and all months after that). Alternatively, you can visit your nearest branch.

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levonhippolyte
New Contributor

Re: Daily withdrawal limit

Doesn't allow to set eap limit
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Community Coordinator

Re: Daily withdrawal limit

Hi, please delete app and re-install it again.

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