Community

Share knowledge. Find answers. Ask questions.

Community

A one-stop forum for all your banking questions

EHome Affairs

Reply
Zimsurfer
New Member

Re: EHome Affairs

Please advise what I should do if the registration on the home affairs website keeps erroring. Can I register in a Standard Bank branch?

0 Kudos
Reply
Community Coordinator

Re: EHome Affairs

Hello @Zimsurfer,

 

The registration is only available via Home Affairs platforms and their offices. Please note that there is an interface of systems hence if their systems are offline we are unable to assist further.  Kindly contact home affairs regarding this matter.

 

Regards,

Boitumelo

0 Kudos
Reply
SkepticalSheep
New Contributor

Re: EHome Affairs

Hi

 

The payment status on my eHome Affairs application (child's passport application) says "Formatted Ready to Send", but when I access MyBills either on the new or old SB website, the payment is not displaying.

 

Please assist.

 

Thanks.

 

0 Kudos
Reply
PatForbes
New Contributor

Re: EHome Affairs

This issue has been ongong for some time and Std Bank have advised they are working on it but it is not yet fixed. I resorted to attending on home affairs office as one's online application expires in 60 days. The information submitted online is however captured on the home affairs system. 

 

Std Bank have not committed to a timeframe to have the matter resolved. 

0 Kudos
Reply
SkepticalSheep
New Contributor

Re: EHome Affairs

Many thanks Pat.

Rather annoying that one has to go to Home Affairs. 

0 Kudos
Reply
6foot5
New Contributor

Re: EHome Affairs

Easiest just to register your card for the old site - all you need is your ATM pin and your phone handy. The old site allows MyBills payment to Home Affairs.

 

The only thing slowing me down now is that apparently the system is restarting, so my EAP limit is 0 for the next 30 minutes! Arrghhh!!!

0 Kudos
Reply
larakerswill
Occasional Visitor

Re: EHome Affairs

Hi there, I'm having the same issue. Please advise if you managed to sort it out?

0 Kudos
Reply
SkepticalSheep
New Contributor

Re: EHome Affairs

Hi

 

I never managed to get MyBills to work on either the old or new website. Ended up getting a friend with a Nedbank account to pay for me and then went into the Home Affairs office. Went to Home Affairs in the afternoon and it ended up being painless, surprisingly. 

 

Someone from the Internet Banking department told me that MyBills wouldn't work because I wasn't allowed to make payment on behalf of a third party (I applied for a passport for my son on eHomeAffairs). I was then told the opposite by another SB employee, so who knows what the truth is.

 

I even opened a bank account for my son and tried the eHomeAffairs website again, but they don' allow anyone under 18 to apply.

 

So ja, best bet is to get someone who banks elsewhere to make the payment and then you just pay them back. 

 

Good luck. 

0 Kudos
Reply
SkepticalSheep
New Contributor

Re: EHome Affairs

I must add that I wasn't allowed to use the Standard Bank home affairs after getting my friend with a Nedbank account to make the payment.

 

So just be aware of that. 

0 Kudos
Reply
Sbu1028
New Member

Re: EHome Affairs

i wanted to know has this been sorted out yet, as i am trying to authorize a payment to home affairs?

0 Kudos
Reply
Community Coordinator

Re: EHome Affairs

Hello @Sbu1028,

 

Please be advised that the MyBills feature for Home Affairs payments is currently not live on the new Internet Banking, however, our developers are working on making this feature available to clients. Please note that customers will be notified accordingly once this feature has been enabled.

 

Regards,

Mandy

0 Kudos
Reply
Ziyaad
New Contributor

Re: EHome Affairs

Good day,

 

We have applied for the passport application of my wife & infant son.


We have made payment online (via the MyBills option) and booked an appointment at the Milnerton/Canal Walk branch via the e-Home Affairs site. However we are not sure whether the branch has the necessary facilities (biometric scanner & digital photographs) to complete the passport application, i.e. rendering the need to to go to a Home Affairs office superfluous.

 

I have tried researching online but there is conjecture around whether the branch is able to complete the application.

 

Home Affairs advises us to contact the relevant branch.

 

We have tried contacting Standard Bank but the call centre is unable to provide us with an answer, nor can they put us through to a represenattive at the branch (Milnerton/Canal Walk).

 

The need is quite urgent and we are surprised that we cannot get an answer from Standard Bank.

 

I look forward to a meaningful response on the matter, not to contact the call centre which we have been trying to do.

 

Best regards,


Ziyaad

 

0 Kudos
Reply
6foot5
New Contributor

Re: EHome Affairs

Went yesterday. As many photo booths as the Wynberg Home Affairs (2), and biometric at every desk. Superior in every way. No brainer.

 

Take necessary docs of course. (full birth certs, old passports, ID cards / docs etc)
 
I paid R800 due to glitch in website. Filled in form for refund, will reportedly have to wait quite a few months for the R400 refund...
0 Kudos
Reply
Ziyaad
New Contributor

Re: EHome Affairs

Thanks @6foot5 for the prompt response.

Appreciate it. Will definitely be following through. All the best with the refund.

Just a pity Standard Bank haven't updated their site or briefed their call centre about this.

I managed to get through to Bradley Kinsley at the Milnerton/Canal Walk branch who was very helpful.

Shout out to him.

Best regards,

Ziyaad
0 Kudos
Reply
MichelleTaberer
New Contributor

Re: EHome Affairs

I see that the MyBills feature is now available on the new site. After completing my passport applocation on eHome Affairs and making the payment request, I went onto Std Bank online banking to "authorise" the payment. Clicked on Pay MyBills, then added Home Affairs successfully as a Billing Beneficiary. However it now states "You currently don't have any outstanding bills" ! So for some reason the Std Bank system is not pulling through the payment requests on the Home Affairs system. Could it be because the account I am making payment from is in my husband's name? (I am co-signatory)

Please advise urgently as I'd like to finalise this.

Thank you

0 Kudos
Reply
Highlighted
Community Coordinator

Re: EHome Affairs

Hello @MichelleTaberer,

 

The reason for this issue is that your account is linked with your profile when making the MyBills payment. If the account profiling is different you will receive error message.

 

Let me know should you have any further issues on this matter.

 

Regards,

Boitumelo

0 Kudos
Reply
MichelleTaberer
New Contributor

Re: EHome Affairs

Hi Boitumelo

 

Well if that's the case, then please can you make sure that you advise the relevant person within Standard Bank as well as Home Affairs, to clearly state that on their websites where the online passport application process is described. That will avoid a lot of frustration and rework by customers in future who, like me, completed the entire application, then got to the payments section only to realise that you can't do the payment online if the account you are paying from in not in the exact same name as the passport/ID applicant. In my case I had to cancel the Std Bank payment, then reload a FNB payment (where my account in my name is), then pay via FNB. But now it only allows me to go to a FNB branch to do the biometrics, not a Std Bank branch, and there is no participating FNB branch in Cape Town, only in Gauteng! So now at the end of all of that I am still forced to go into a Home Affairs branch. Very annoying and Very frustrating.

0 Kudos
Reply