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EHome Affairs

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yolandawynberge
New Contributor

EHome Affairs

Hi. How do you authorize a payment for eHome Affairs?
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Community Coordinator

Re: EHome Affairs

Please be advised that the whole process of applying is on the Home Affairs website.Please click on the link provided:https://ehome.dha.gov.za/eChannel/Home/UserFiltering

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yolandawynberge
New Contributor

Re: EHome Affairs

Hi. I followed all the steps already, including the payment channel, but I have to authorize the payment via my internet banking, but I can not find an option to do it
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Community Coordinator

Re: EHome Affairs

Hi Yolandawynberge,

 

The MyBills facility is on the old internet banking site. This is where you will be able to make the payment.

 

Regards,

Standard Bank Team

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HSC
New Member

Re: EHome Affairs

Well if we dont have the old online services because standard bank doesnt know how to reissue cards etc. We only have the new banking system to access our accounts. I need to do the same now but cannot find the under the :My Bills tab. 

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yolandawynberge
New Contributor

Re: EHome Affairs

Hi. I ended up making payment at Home Affairs. Applied online for passport an ID Card and then made the payment at Home Affairs. I
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Community Coordinator

Re: EHome Affairs

Hi,

 

Is everything sorted? Please let me know.

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Vix24
New Contributor

Re: EHome Affairs

Did you get this sorted out? I'm having the same problem.
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Vix24
New Contributor

Re: EHome Affairs

I'm having the same problem. I can't access the old site, MyBills appears on the new site, but there is no home affairs option? Please help
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PatForbes
New Contributor

Re: EHome Affairs

I cannot authorise the payment due to Home Affairs through the standard bank website for a passport application. The MYBILLS pages does not have Home Affairs as an option. Unless one makes payment one cannot then visit a bank branch for biometric processing and one is then forced to go into home affairs for this purpose. Please advise? The Home Affairs website states that one needs to authorise payment with your bank online. 

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nsibande201
New Contributor

Re: EHome Affairs

I am experiencing the same problem as on the original post. I want to complete a home affairs payment via standard bank Mybills but the payment authorisation option doesnt show on my internet banknig profile. i only see dstv and other companies that i dont even  have any dealings with. i am suprised standard bank has not attended to this prolem although they have been aware of it for a long time.

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MBrouwer
New Member

Re: EHome Affairs

I have the same problem, I cannot find the tab to pay Home Affairs.  

What are my options?

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yolandawynberge
New Contributor

Re: EHome Affairs

No. I had to pay at Home Affairs as the MyBills tab does not have Home Affairs as an option
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SeekingAnswers
Occasional Visitor

Re: EHome Affairs

No. I can see the Pay My Bills option under the "Transact" tab on the new site but only Multichoice, DSTV and SARS are listed as recipients. Please advise as I, amongst the many who have posted here, also sit with this problem. Could I propose that Standard Bank informs Home Affairs that you cannot receive payments on their behalf as described by them. This way, we are all informed ahead of time that we should not use the online application. This leads to deep frustration, as seen here, and eroding at users' faith in the institution. 

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Community Coordinator

Re: EHome Affairs

Good Morning,

 

We acknowledge your query and input on this matter and working towards resolution. Be assured that we have continuously conducted several testing on the MyBills issue and we can safely say that our technical team will be providing feedback the soonest with the resolution to this matter.

 

I have done a follow up and will confirm with you as soon as they respond. Apologies for the delay in this.

 

Regards,

Boitumelo

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nsibande201
New Contributor

Re: EHome Affairs

After experiencing this problem last week I called standard bank internet banking to equire. i was told revert back to the old internet banking site in order to access this functionality - fair enough it works. The reason for this workaround is that standard bank have not yet migrated the functionality to the new internet banking app. My view is that its been at least 3 years since the new internet bankning site has gone live but standard bank is still reluctant moving functionlity to it. Why launch this new platform if  you still want ALL your customers to remain on the older system? it buffles me i have to say.

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Community Coordinator

Re: EHome Affairs

Hello @nsibande201,

 

Be assured that our developers are working towards resolving this issue as urgent. We have been conducting some test on this feature and await the final response from the technical team and we will revert with the feedback as soon as we have the response. We do apologise for the delay caused by this.

 

Regards, 

Boitumelo

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RickyG
New Member

Re: EHome Affairs

Its ten days since you said you working on it and it still does not worrk

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Chantz
New Member

Re: EHome Affairs

I am also trying to pay home affairs and having the same problem. Thus it seems it is another week later and the problem has still not been resolved. Since my debit card was cloned and had to be stopped, I no longer have valid details to access the old website platform. Has anyone tried to have someone else make the payment for them?

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Community Coordinator

Re: EHome Affairs

Hello @Chantz

 

Please be assured that we are handling this issue with the utmost urgency. This feature is currently in testing and our developers are working towards making it available as soon as possible. Kindly note that we will notify customers upon it's availability. Apologies for the delay.

 

Regards,

Mandy

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