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I have paid for passport and ID online application but when I tried making a booking, the only option is Centurion and the available dates are a week from now, which is far as I need the passport soon. I have decided to go to Home Affairs offices. Please advice on what I should do with the payment. Should I reverse the payment that I already made or should I just present the proof of payment when I get there?
We have received your query and escalated to our MyBills team for further investigation.
Please do share the proof of payment when you get to the branch as they will require it before assisting you.
I made payment to Home Affairs via the Standard Bank Pay My Bills on the 27 May 2018. It is still reflecting as "Formatted Ready To Send" on the eHome affairs website.
I have contacted the Department of Home Affairs today (1 June 2018) and submitted to them a proof of payment as they say they cannot see any payment that has been made.
They say that they dont know what I must do now. Can Standard Bank please investigate where my money has gone and how can I get it refunded as this is obviously not working.
I figured that on the new site, you have to click on 'Transact', then select 'Pay My Bills' and search 'Department of Home Affairs'.
Add the beneficiary, and the bill should reflect. On the far right, it will give you the option to pay.
Just copy and paste the reference that they give you once you've entered your details, and it should process.
It seems that for more than a year it is not possible to pay for a passport or ID card using the Standard Bank website - based on the queries I see here. I was told to use another browser (I have used 3 different browsers), then to use another computer (have used 2 computers). The amount of time I have wasted trying to do this through Standard Bank I could probably have spent in a Home Affairs queue. It is not possible to use MyBills - keep getting (over 2 days) a 'service unavailable' message. So depressing, and I am supposedly a Private Bank client. Dereck