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EHome Affairs

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Community Coordinator

Re: EHome Affairs

Hello @hlatsim,

 

Could I please advise that you forward your account details/card number and contact details to us on [email protected] with the subject line "eHome Affairs" so that we may be able to identify your query and assist you further.

 

Regards,

Mandy

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MMishan
New Member

Re: EHome Affairs

I have paid for my minors passport using standard bank MyBills but when I return to the online application and try make a booking at Killarney Mall in JHB it only gives me centurion as an option. I have processed another passport in the past through standard bank Killarney in the past. Not sure why the only branch I can select is centurion. Please advise?
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Community Coordinator

Re: EHome Affairs

Hello, I have escalated your query to our team for assistance. I will revert back to you with an answer.
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MON
New Member

Re: EHome Affairs

Has this been sorted out???? I'm trying to pay for the ID card since November 2017 with no luck!

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JCon
Occasional Visitor

Re: EHome Affairs

Hi. Is the My Bills option available on the mobile app? If so, I cannot find it.

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TM2
Occasional Visitor

Re: EHome Affairs

Hi 

I have paid for passport and ID online application but when I tried making a booking, the only option is Centurion and the available dates are a week from now, which is far as I need the passport soon. I have decided to go to Home Affairs offices. Please advice on what I should do with the payment. Should I reverse the payment that I already made or should I just present the proof of payment when I get there? 

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Community Coordinator

Re: EHome Affairs

Hello @TM2,

 

We have received your query and escalated to our MyBills team for further investigation.

 

Please do share the proof of payment when you get to the branch as they will require it before assisting you.

 

Regards, 

Boitumelo

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RyanGarrett
New Contributor

Re: EHome Affairs

Hi Boitumelo

I made payment to Home Affairs via the Standard Bank Pay My Bills on the 27 May 2018. It is still reflecting as "Formatted Ready To Send" on the eHome affairs website.

I have contacted the Department of Home Affairs today (1 June 2018) and submitted to them a proof of payment as they say they cannot see any payment that has been made. 

They say that they dont know what I must do now. Can Standard Bank please investigate where my money has gone and how can I get it refunded as this is obviously not working.

 

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Angelo01
Occasional Visitor

Re: EHome Affairs

When I input my OTP on MyBills it immediately kicks me out and sasys session expired.

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Grahamg
New Contributor

Re: EHome Affairs

now you tell me....................I likewise am totally frustrated with the process

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Sedgeley
New Contributor

Re: EHome Affairs

I figured that on the new site, you have to click on 'Transact', then select 'Pay My Bills' and search 'Department of Home Affairs'.

Add the beneficiary, and the bill should reflect. On the far right, it will give you the option to pay. 

Just copy and paste the reference that they give you once you've entered your details, and it should process.

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Brad644
New Member

Re: EHome Affairs

Can the new I d card be done in kwa Zulu natal through the banks as I have noticed it's only in JHB
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dereck
New Contributor

Re: EHome Affairs

It seems that for more than a year it is not possible to pay for a passport or ID card using the Standard Bank website - based on the queries I see here. I was told to use another browser (I have used 3 different browsers), then to use another computer (have used 2 computers). The amount of time I have wasted trying to do this through Standard Bank I could probably have spent in a Home Affairs queue. It is not possible to use MyBills - keep getting (over 2 days) a 'service unavailable' message. So depressing, and I am supposedly a Private Bank client. Dereck

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dereck
New Contributor

Re: EHome Affairs

It is a joke.

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Sedgeley
Solution
New Contributor

Re: EHome Affairs

I figured that on the new site, you have to click on 'Transact', then select 'Pay My Bills' and search 'Department of Home Affairs'.

Add the beneficiary, and the bill should reflect. On the far right, it will give you the option to pay.

Just copy and paste the reference that they give you once you've entered your details, and it should process.
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KyleMertsch
New Member

Re: EHome Affairs

Hi, the reference code that EHomeAffairs gave me is longer than 12 characters and as such the Online banking website doesn't allow me to proceed to payments? Please help!

Thanks

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Daz_Asbury
New Member

Re: EHome Affairs

Had the same issue, use the ref number given to you on the actual Home affairs website. Under payments, it's a 10 digit ref number
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