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Community


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How do I stop a card from the smartphone app?

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2 REPLIES 2
Rach1
New Member
Hi there, I am trying to stop my card and I followed these steps. However when I select the card it says “unfortunately we cannot display the details for this card at the time” - what does this mean?
Boitumelo
Community Coordinator

Hello @YumnaP,

 

To resolve this, please login using your app credentials and follow the below steps:

  • Tap on your top left of menu bar.
  • Scroll down to manage card and select.
  • Tap on the card you would like to block
  • Tap next and stop the card.

Let me know should you still need further assistance on this.

 

Regards, 

Boitumelo

YumnaP
New Member

Good day.

 

How do i process a stop order on the new app ?