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ID application

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Bronwinbotha
Occasional Visitor

ID application

I applied for an ID document. the photo's and fingerprints were taken on the 30th of May.

I have not received a notification from Standard Bank that the Smart ID is ready for collection, however

when I log into my home affairs account the STATUS reads - ID Document Ready for Collection at Branch.

 

Does this mean it is ready at Standard Bank?

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1 REPLY
Community Coordinator

Re: ID application

Hello @Bronwinbotha,

 

The best way to resolve this is to visit the branch as per the status on your Home Affairs profile. The documents applied for might have arrived at the branch.

 

Let us know should you experience any issues on this.

 

Regards, 

Boitumelo

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