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ID application

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83 REPLIES 83
RyanLee
New Member

HI there

 

I've updated my files, I've made payment (four days ago) and it says that it's successful. 

 

But when I try to select dates, it says I haven't paid and there are no available time slots

FanaM1
Community Coordinator

Good day, @Kubsie.

 

We appreciate you reaching out to us.

 

ID and passport applications are processed on the home affairs website.

 

We only facilitate the payment process, and then you visit any of our participating branches for biometrics and collection.

 

Once the application has been initiated at dha.gov.za,

 

You need to subscribe first before you can make payments to DHA.

 

 Here's how:

  • Log in to internet banking.
  • Click on Transact.
  • Under Pay, click My Bills.
  • Confirm the T's and C's by accepting
  • Search for DHA and subscribe before processing a payment.
  • Then process a payment.

 

The bank branches are also listed on the website.

 

You can check 2–4 weeks in advance for available dates.

 

Please let us know if you still require further assistance.

 

Kind regards,
Standard Bank Team

Kubsie
New Member
I lost my ID and i would like to apply for a new one ASAP and receive it via Standard Bank
Kirst
New Member
Hi, I'm in the same predicament. Was this resolved?
FanaM1
Community Coordinator

Hi @AshThom15.

 

We appreciate you alerting us about this.

 

We want to reassure you that Home Affairs is aware of the problem and is attempting to find a solution.

 

Please be aware that the consultant will ask you to confirm where you would like to pick up your paperwork after taking your fingerprints.

 

Kindly inform us if there is anything further we can do to assist.

 

Sincerely,

Team Standard Bank

AshThom15
New Member

Hi, 

 

I am, like many existing SB customers experiencing issues with the Home Affairs Booking function. I have tried everything suggested and still no luck. I will clearly need to go to a Home Affairs to do my biometrics, but since my application is complete online, and paid, will I still be able to collect my docs at this SB branch if I have selected that in my form? 

 

Once again, I am shocked that SB has associated themselves with this type of service. 

 

Any guidance, or help would be appreciated. 

 

 

FanaM1
Community Coordinator

Good day @T07.

 

We appreciate you reaching out to us.

 

ID and passport applications are processed on the home affairs website.

 

We only facilitate the payment process, and then you visit any of our participating branches for biometrics and collection.

 

Once the application has been initiated at dha.gov.za,

 

You need to subscribe first before you can make payments to DHA.

 

 Here's how:

  • Log in to internet banking.
  • Click on Transact.
  • Under Pay, click My Bills.
  • Confirm the T's and C's by accepting
  • Search for DHA and subscribe before processing a payment.
  • Then process a payment.

 

The bank branches are also listed on the website.

 

You can check 2–4 weeks in advance for available dates.

 

Please let us know if you still require further assistance.

 

Kind regards,
Standard Bank Team

T07
New Contributor
Which reference number do I use? The one provided by home affairs appears to be too long
T07
New Contributor
Which referenc number do I use for the home affairs payment?
Ginsin76
New Member
I have been through the process on the home affairs website, uploaded all of the required documents and have ‘bank acknowledgment received’ under payment (first ID so no payment required) I have then gone to the booking page, and whichever date range I submit, it says there are no available slots (range right into 2024). Please can you assist.
I must add this is my standard bank account and applying for my 16yr old son
Many thanks
calebMoo
New Member
0107205708087
FanaM1
Community Coordinator

Good morning @anitabuhle.

 

We appreciate you sharing this with us.

 

We shared steps to follow regarding applying for an ID or passport card.

 

Have you followed the steps and encountered any issues?

 

We'd like to hear from you.

 

Regards,

Fana.

Standard Bank Team

anitabuhle
New Member

To whom it may concern.......i want to book appointment for Ids replacement tomorrow for three people around 10 oclock

FanaM1
Community Coordinator

Good day @rinaldonaidoo53.

 

We appreciate you reaching out to us.

 

ID and Passport applications are processed on the home affairs website.

 

We only facilitate the payment process and then you visit any of our participating branches for biometrics and collection.

 

Once the application has been initiated at dha.gov.za.

 

You need to subscribe first before you can make payments to DHA.

 

 Here's how:

  • Log in to internet banking
  • Click on transact
  • Under pay, click My Bills
  • Confirm the T's and C's by accepting
  • Search for DHA and subscribe before processing a payment.
  • Then process a payment.

 

 

The bank branches are also listed on the website.

 

You can check from 2 - 4 weeks in advance for available dates.

 

Please let us know if you still require further assistance.

 

Kind regards,
Fana.
Standard Bank Team.

rinaldonaidoo53
New Member
I need a new ID
197912
New Contributor
I NEED A NEW I.D.
197912
New Contributor
Mondli3
New Member
Tshireletso246
New Member
I lost my ID
Boipelo23
Community Coordinator

Hi Agreenett01,

Thank you for reaching out to us. 

Kindly note the following process when you have to make an ID:

  • You’ll need to be registered for internet banking with us.
  • Your country of birth must be South Africa.
  • Visit the Home Affairs website to complete and submit an application form.
  • Initiate payments to Home Affairs by signing in to your Standard Bank Internet Banking profile.
  • Select the ‘Pay and Transfer’ tab; then select ‘Pay MyBills’, ‘Billing Beneficiaries," and then ‘Dept of Home Affairs’
  • Once payment has been received by Home Affairs, the system will allow you to make an appointment at one of our specialised Standard Bank branches.
  • Print and keep your booking confirmation letter and reference number.
  • Visit your selected Standard Bank branch, as per appointment, with your ID to scan your fingerprints and have your pictures taken.
  • Home Affairs will SMS you when your smart ID or passport is ready.
  • Collect your Smart ID or passport at the Standard Bank branch you’ve specified for collection.

You can get your ID at these selected branches only: Killarney Branch in Killarney Mall, Johannesburg; 5 Simmonds Street, Johannesburg; Centurion Lifestyle Branch, City of Tshwane; Canal Walk Branch in Century City, Cape Town, and 1 Kingsmead Way, Durban; Jubilee Mall, City of Tshwane; 1 Pickering Street, Newton Park and Gqeberha. 

 

We hope this information is useful.

 

Kind regards,

Standard Bank social media team