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Mmatau1
New Contributor

Instant Money

I hv been sent an instant wallet by my father and it was urgent bcuz I was sick I spoke to ofentse in call centre he told me abt fraud system delay which is frustrating I needing the money fast anyway he call back aftr some time to find I received or not that is good customer services but I don't agree with delay voucher please do something.
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3 REPLIES
Community Coordinator

Re: Instant Money

Hello @Mmatau1,

 

I can imagine your frustration on this.

 

Please note that we are not experiencing any issues regarding instant money vouchers. Please ask the sender to delete using the pin created and resend again for voucher to be sent to you.

This option will be under your transact when you swipe from the right, select send instant money and tap on manage vouchers.

 

Let me know should you still need further assistance.

 

Regards,

Boitumelo

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Mmatau1
New Contributor

Re: Instant Money

Hi boitumelo,

Thanks for replying

As I mentioned I spoke to one of instant money call centre called ofentse he help me but the money was delayed for two hours as he said it was first time my father did instant money I got help he called me after two hours and yes I got the sms after two hours but I don't agree with delay even if it's for fraud purpose what do we do incase of emergency.
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Community Coordinator

Re: Instant Money

Hello @Mmatau1,

 

My apologies for any delays in resolving this one for you. This should be address pro-actively in future should you experience the same matter with instant money. I would also advise you to use other social media platforms like our twitter or Facebook on any urgent matters that needs immediate response. You can DM or Inbox us on both pages, alternatively send us a mail here: ask.SBSA@standardbank.co.za

 

Thanks again for your patience with us on this, your business is valuable to us.

 

Regards, 

Boitumelo

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