I can imagine your frustration on this.
Please note that we are not experiencing any issues regarding instant money vouchers. Please ask the sender to delete using the pin created and resend again for voucher to be sent to you.
This option will be under your transact when you swipe from the right, select send instant money and tap on manage vouchers.
Let me know should you still need further assistance.
My apologies for any delays in resolving this one for you. This should be address pro-actively in future should you experience the same matter with instant money. I would also advise you to use other social media platforms like our twitter or Facebook on any urgent matters that needs immediate response. You can DM or Inbox us on both pages, alternatively send us a mail here: [email protected]
Thanks again for your patience with us on this, your business is valuable to us.