I am not satisfied with the service I am receiving.
I am unable to access my internet and cellphone banking due to errors I am receiving. When accessing cellphone banking which I have used before it says that I have not accepted the Terms and Conditions and gives me a number to call (0860123000), when I dial this number for the whole week it has not been answered, I will hold for an entire hour and then I drop the call as I also have other things to do. I have tried the internet banking sites, on the OLD site I get through as I receive the cellphone notification that I am logged on yet it gives me an error that I have invalid cellphone number, NEW site I try logging in and I receive an error "An error occured please try again later" . I have lodged a Service Request via email. Support personnel Motsatsi Mohapi, Constance Macome, Christina Mpofu all tried to help to no resolution because their solutions were not helping as they said I must change my password, and also have asked for my card number. I am not happy with the way things have gone and are going, because I am unable to transact now without going to the atm and the branch. I urgently need assistance, this is poor service. It's now week 2 having this issue.
