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17-07-2017 01:17 PM
You welcome!
I trust there will be a solution to this matter. Please do keep us posted.
Regards,
Boitumelo
17-07-2017 01:11 PM
17-07-2017 12:40 PM
Hello @Rodmacd79
The simple way to trace what might have went wrong is to retrieve the bank statement to get the inside of this. Note the sooner we are able to trace what happened to the transaction the better we can direct you on the next step to resolve this query. I will also advise that you get more information from the organization that debited your account as why the payment was unsuccessful.
I wait your response to intervene and assist in resolving this matter.
Regards,
Boitumelo
14-07-2017 06:02 PM
14-07-2017 06:01 PM