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Just received an unpaid transaction on my account

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Rodmacd79
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Just received an unpaid transaction on my account

Just received an unpaid transaction on one of my accounts?
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Rodmacd79
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Re: Just received an unpaid transaction on my acco...

And it still is reflected negatively in my account. What does this mean?
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Community Coordinator

Re: Just received an unpaid transaction on my acco...

Hello @Rodmacd79

 

The simple way to trace what might have went wrong is to retrieve the bank statement to get the inside of this. Note the sooner we are able to trace what happened to the transaction the better we can direct you on the next step to resolve this query. I will also advise that you get more information from the organization that debited your account as why the payment was unsuccessful. 

 

I wait your response to intervene and assist in resolving this matter.

 

Regards,

Boitumelo

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Rodmacd79
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Re: Just received an unpaid transaction on my acco...

Thank you.

I have logged it with the transaction department.

They will get back to me but it seems fraudulent.

Regards
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Community Coordinator

Re: Just received an unpaid transaction on my acco...

You welcome!

 

I trust there will be a solution to this matter. Please do keep us posted.

 

Regards, 

Boitumelo

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