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Money withdrawn from account while overseas

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Oglerm
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Money withdrawn from account while overseas

Standard bank....please can you sort out my account, i have complained and you said it will be attended to..all my money was withdrwan from from my account due to your technical error now im stressing as i have bills to pay and its month end, i am in thailand...i am asking you nicely please guys sort this out..i am about to loose my mind.
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Community Coordinator

Re: Money withdrawn from account while overseas

Hello @Oglerm

 

I can understand your frustration on this. Kindly forward your account details to ask.SBSA@standardbank.co.za with the subject line "Money withdrawn from account while overseas" so that we can be able to investigate this matter further and best assist you in resolving it. Apologies for the delay.

 

Regards,

Mandy 

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Oglerm
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Re: Money withdrawn from account while overseas

I have replied via email but no response so far
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Community Coordinator

Re: Money withdrawn from account while overseas

Hello @Oglerm,

 

We will trace your mail using the subject line provided and have our team look into this matter for you. Note if this is the fraud case you will to confirm all transactions and probably block the account for further usage until you have requested the new card to be issued. To block this account immediately please contact us here if you still abroad: +27 11 299 4114.

 

Regards,

Boitumelo

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Oglerm
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Re: Money withdrawn from account while overseas

THIS IS NOT A FRAUD CASE....i have contracted standard bank numerous times..i have blocked my cards etc...this is standard banks **bleep** up..i you guys are not willing to sort this out, there are how many people with this issue complaining but nothing is being done, im sorry for swearing but i am at my wits end now...i am done...i am overseas i have no money because apparently due to a technical error more money was removed from account than i withdrew..i only have an overdraft of 15 000 but more than 30 000 was removed from account...when i phoned on sunday they said its a technical error and is getting resovled but so far nothing, i have no money left..im on honeymoon and you guys are taking no responsibility
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Community Coordinator

Re: Money withdrawn from account while overseas

Hello @Oglerm,

 

I'm so sorry for any inconvinience caused on this matter. Please note that our team is aware and working on your email to resolve the issue.

 

Regards,

Boitumelo

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