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I can understand your frustration on this. Kindly forward your account details to [email protected] with the subject line "Money withdrawn from account while overseas" so that we can be able to investigate this matter further and best assist you in resolving it. Apologies for the delay.
We will trace your mail using the subject line provided and have our team look into this matter for you. Note if this is the fraud case you will to confirm all transactions and probably block the account for further usage until you have requested the new card to be issued. To block this account immediately please contact us here if you still abroad: +27 11 299 4114.