Community

Share knowledge. Find answers. Ask questions.

Community

A one-stop forum for all your banking questions

My cards are missing on the manage cards

Solved
Reply
jmulo
New Contributor

My cards are missing on the manage cards

Am traveling out of country and wanted to activate the cards but they credit card and cheque cards are not showing on the manage cards section
Go to the solution >
0 Kudos
Reply
16 REPLIES
Solution
Community Coordinator

Re: My cards are missing on the manage cards

Hi,

This could be a FICA issue, please forward me your contact details and ID number, so I can check for you.

0 Kudos
Reply
jmulo
Solution
New Contributor

Re: My cards are missing on the manage cards

Details provided

0 Kudos
Reply
Solution
Community Coordinator

Re: My cards are missing on the manage cards

Hi, please send me both your card numbers, so I can assist you effectively.

0 Kudos
Reply
jmulo
New Contributor

Re: My cards are missing on the manage cards

How do i delete my posts on the forum?
0 Kudos
Reply
Community Coordinator

Re: My cards are missing on the manage cards

Hi Jmulo,

 

Which posts do you want to delete?

0 Kudos
Reply
nomfanelob
New Contributor

Re: My cards are missing on the manage cards

I want to increasè transfer monthly limit but I cant click to open my dashboard so I can get to manage cards?

0 Kudos
Reply
Community Coordinator

Re: My cards are missing on the manage cards

Hi Nomfanelob,

 

On which platform are you trying to increase the monthly limit?

 

Regards,

Standard Bank Team

0 Kudos
Reply
nomfanelob
New Contributor

Re: My cards are missing on the manage cards

 I clicked on the top left corner,which I assume is the menu icon as instructed and my dashboard name card comes up but when I click on it it refuses to open so that I can access the manage cards platform.

0 Kudos
Reply
Community Coordinator

Re: My cards are missing on the manage cards

Hi,

 

there could be a number of reasons why this is occurring. It is recommended that you contact the CCC on 0860 123 000 so we can verify your account status and assist in troubleshooting the issue. 

0 Kudos
Reply
Highlighted
Community Manager

Re: My cards are missing on the manage cards

Hi @jmulo

We've replaced your posted personal details with a note simply saying 'details were provided', so that we don't lose the conversation stream, which is useful to other members. 

Thanks for your contribution!

 

For all our members, please don't post your personal details in the community, since these will then be visible to anyone browsing the site. If we need your personal details we'll contact you offline.

 

 

0 Kudos
Reply
boetwessels
New Member

Re: My cards are missing on the manage cards

Please assist with activating card for temporary use abroad. And I can NOT download the SB Mobile App...!!!
0 Kudos
Reply
Community Coordinator

Re: My cards are missing on the manage cards

Hi @boetwessels, please let me know which temp card you are referring to. In which country are you?

0 Kudos
Reply
benblaine
Visitor

Re: My cards are missing on the manage cards

My credit card has also dissapeared from missing cards
0 Kudos
Reply
Community Coordinator

Re: My cards are missing on the manage cards

Hi,

 

I have escalated this matter to our app team to investigate. 

0 Kudos
Reply
Community Coordinator

Re: My cards are missing on the manage cards

Hi,

 

Please forward me your digital ID, so I can get our specialist to assist you.

0 Kudos
Reply
Community Coordinator

Re: My cards are missing on the manage cards

Hi,

Please forward me your digital ID, so I can get our specialist to assist you.

0 Kudos
Reply