Prepaid electricity

[mandisa5]

hi i also have a problem with my app i bought electricity for R50 and it only gave me units for R20 and said R30 Debt what debt is that.

[StandardBank]

Hi Jason, 

Unfortunately, this service is not available in the Cape Town area.

[jason23seekoei]

My transaction keeps saying declined, all the details are correct, pls assist

[jason23seekoei]

Hi i have the same problem , I'm in Colorado Park ,Mitchell's Plain

[StandardBank]

Hi Gili, in which area are you based?

[Gilli]

That was a generic response. Please read my query:
I tried purchasing electricity on the standard bank mobile app , twice . Both were for an amount of R500 and both transactions were unsuccessful. But my balance shows that R1000 was deducted. What happened to my funds?is it being held? Please assist.

[StandardBank]

Hi,

We are currently experiencing an issue with the Cape Town area only. For any problems with any other areas, please contact 0860 238 837 so that we may assist you further.

Kind regards,

Standard Bank

[Gilli]

Hi I tried purchasing electricity on my cellphone bank, twice last night. Both were for an amount of R500 and both transactions were unsuccessful. But my balance shows that R1000 was deducted. What happened to my funds?is it being held? Please assist.

[StandardBank]

Hi Haaaan,

Which area are you in?

Regards,

Standard Bank Team

[Haaaan]

How could this question possibly be solved, it was never answered?

[StandardBank]

Hi,

Please restart your device and try again.

[gs]

i could buy via the app last month but today no luck. tried ussd but get a "general error".

[StandardBank]

Hi,

This service is no longer available in Cape Town, please alternatively, purchase your electricity via the USSD, ATM and POS platforms.

[cjvanrhyn]

Durbanville Cape Town. This was very convenient, and now its just plain bad from Standard Bank. Its now almost 4 months and this problem still exist!

[StandardBank · Accepted solution]

Hi West,

We are aware of this issue and are working to resolve it. You may use cellphone banking (*130*2345#) as an alternative until the matter is resolved with the Cape-Town municipality.

Kind regards,

Standard Bank

[west]

Cape Town kuilsriver. ..

This process use to be effortless and hassle free. .

[StandardBank]

Hi

We are currently experiencing an issue with the Cape-Town area only. For any problems with other areas please call us on 0860 238 837 so that we may assist you further.

Kind regards,

Standard Bank

[jvhill73]

Lotus River, cape town

[serikag]

Johannesburg south

[marthalonn]

Klerksdorp noord wes