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Proof of account held.

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Mariusmul
New Member

Proof of account held.

How do I obtain proof of a account via banking app ,I am not near a branch but need proof of my account held.

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Community Coordinator

Re: Proof of account held.

Hello @Mariusmul,

 

Please be advised that you can get your bank account confirmation letter on the mobile banking app making use of these steps:

 

  • Log onto the App,
  • Tap on the tile which shows your current account balance and details,
  • Under "your documents" tap on "view",
  • Under "Bank letters", tap the 3 dots on the side bar to open the menu option. You'll have the option to download or send the confirmation letter via email.

Kind Regards,

Mandy

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LM2
New Member

Re: Proof of account held.

I have followed the above mentioned steps but the App refuses to send it says "Unable to send, please try again later"

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Community Coordinator

Re: Proof of account held.

Hello @LM2,

 

Could i kindly advise that you forward your account details, ID number and digital email address registered on the mobile banking app to [email protected] with the subject line "Proof of account" in order for our app development team to assist you further.

 

Kind Regards,

Mandy

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