Please be advised that it is possible to view the loan in the app provided that it has been linked to the card that the user has linked to the app. The linking of the loan to the card must be done in branch. Once linked in branch it should automatically appear as a tile on the dashboard in the app.
Thank you for making contact with us. The best way to resolve this for you is to have your full account details and contact to be mailed to us.
You can mail us here: [email protected] for further investigation in assisting you to close this RCP loan.
Let us know should you still need further assistance on this.