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Stopping Re-occurring unauthorized debit order

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Xander17
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Stopping Re-occurring unauthorized debit order

there is this campany that keeps placing Naedo debit orders on my account, they have been doing this for two months now and I have been successful in reversing them. But since I knew nothing about this company I looked them up and it's a scam. Is there anyway the bank can stop them from placing these debit order permanently?

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Community Coordinator

Re: Stopping Re-occurring unauthorized debit order

Hello @Xander17,

 

Please be advised that a debit order can only be cancelled with the company that is debiting you. Banks do not have the authority to do so and this is the reason why contact must be made with the company debiting you to cancel the debit order. The Bank can however assist you with loading a stop payment for the debit order amount whilst you are in the process of cancelling the debit order. You may contact us on 0860 101 341 to request that an unauthorized debit order be reversed but this needs to be done within 45 days of the debit order date. 

 

Kind Regards,

Mandy

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