I thought that the app would have place to order a replacement after the bank's own ATM has swallowed one's card. The **bleep** machine froze as if it has seen a ghost when it got "Do you want a slip?". The bank took it's time to answer the phone, while I stood there in front of the machine. The operator then kept on as if it's a favourite place to blabber one's personal details and as if one has all the time in the world when you quickly stopped at an ATM to get cash to pay for parking.
To better resolve this please order your new card here: +2711 299 4520 for international customer service centre. You can then advise where you would like to collect your card and it will be delivered to the nearest branch.
Let me know should you need further assistance on this.