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Unauthorized Naedo Debit order

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Calvin1
Regular Visitor

Unauthorized Naedo Debit order

Good Day 

 

Please assist with cancelling these unuthorized naedo debit orders on my account. The one is RNM Hold XXXXXXX171125 and the other is LUV More XXXXX171201.

I cannot be held liable to pay the debit order stop as these company do not have the authority to deduct from my account. Standard Bank needs to start verfying with their customers before allowing debit orders to deduct from our accounts.

 

Please urgently assist . 

 

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5 REPLIES
ben1
New Contributor

Re: Unauthorized Naedo Debit order

I've had the same problem 3 months in a row and i was told that standard bank has no control over these debits as they are loaded through the Payment Association of SA, all they can simply do is reverse the transactions, talk about keeping our funds safe in the bank :-(

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Community Coordinator

Re: Unauthorized Naedo Debit order

Hello @ben1,

 

The best way to resolve this will be to reverse the debit order and that will be via our call centre (0860 123 000) or your nearest branch. Kindly note that we can cancel but the service provider can change reference at anytime and try to gain access to your account. 

 

You might need to cancel such debit orders with the service provider or the organisation that is debiting your account.

 

Let me know should you still need further assistance on this.

 

Regards, 

Boitumelo

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Margie
New Contributor

Re: Unauthorized Naedo Debit order

Good day

I have an unauthorised Naedo Debit Order on my account. I have been trying for years to get it off my account. This is unacceptable practise from Standard Bank. I have reported it numerous times. I have asked for it to be blocked. I have literally paid thousands of rands unnecessarily. I do not know who is drawing the money. The dates change all the time. I do not know when it was first authorised and to whom. Please can this be investigated now. I feel Standard bank is aiding this practise by refusing to assist. The amount is R299.50. Sometimes it comes off twice a month. 

 

 

Please please can someone get involved with this now.

Regards

Margie Biggs

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Margie
New Contributor

Re: Unauthorized Naedo Debit order

cancel such debit orders with the service provider or the organisation that is debiting your account.

This is impossible if you do not know who it is. Standard bank cant tell you who it is.

I am going to hand this to a lawyer to deal with idf this is not managed at the soonest opportunity.

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Community Coordinator

Re: Unauthorized Naedo Debit order

Hello @Margie,

 

Our contact centre or your nearest branch can log a request to validate all active debit order so that you can have the details of the service providers. This will allow you the opportunity to contact the organisation that is debiting your account and held them liable for unauthorised debit order. 

 

You can also email us here: ask.SBSA@standardbank.co.za with your full query so that our service team can log a ticket for you.

 

Regards,

Boitumelo

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