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Using Debit card for online shopping

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mchand
Occasional Contributor

Using Debit card for online shopping

Hi 

I have a student achiever acount and would like to know if it's possible to pay online and how? Accoring to this page  I can use masterpass by downloaing the app. The Masterpass app by mastercard isn't available in South Africa and Standard Bank doesn't seem to offer a masterpass app. There is an app by Otilo but I don't see why I should trust that app? Please update your website to clarify which merchants are participating as that would be invaluable information for any customer. Additionally the hyperlinks used for legacy and computicket have been mixed up(minor annoyance but it makes me question the quality of your web devs and explains why the site is so unintuitive) 

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36 REPLIES
Community Coordinator

Re: Using Debit card for online shopping

Hi,

 

Unfortunately, you cannot make payments online using your Student Achiever Debit card. 

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Sasuke
Occasional Visitor

Re: Using Debit card for online shopping

Thats BS. Any card that says MasterCard or VISA can be used for online purchases. If it says Maestro or Visa electron it cannot. a student achiever account is a master card and should be able to be used for online purchases.

SnapScan counts as online purchase, it is advertised that student achiver and even access account are able to use it but when you try it says card declined by bank, which is usually the case wuth standard bank debit cards.

The online purchase problem has came up last year and is definatly a problem the bank needs to look into as most debit card holder were able to make online purchases last year and it stopped working all of a sudden.

Many online merchants also require MasterSecure and Visa verify in order for you to make purchases and standard banks enrollment page for that does not seem to be working.

 

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pmusvaire
Frequent Visitor

Re: Using Debit card for online shopping

Your service is pathetic, when you give us these debit cards you say it works online, and the package says so.

Who doesnt buy stuff online these days, I need to have a card that works online to get an uber, thats being foolish.

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Community Coordinator

Re: Using Debit card for online shopping

Hi there, 

 

We do apologise for your experience. Please advise if you still experiencing the same issues with your card? You can email us your account details including contact and ID number for further assistance on: [email protected] using the subjectline "Debit Card online shopping issues Community query" Thanks.

 

Regards,

Boitumelo

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Siwe
New Member

Re: Using Debit card for online shopping

hi  

to be able to do online shopping must i then get a different card since my debit card is not working?

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Community Coordinator

Re: Using Debit card for online shopping

Hello @Siwe,

 

Kindly note that on-line shopping at any point will require you to capture your card details by using your card details including the CVV number which is a secure three digit pin at the back of your cheque or credit card. To resolve this you will have to upgrade your account to cheque account to enjoy on-line shopping.

 

Regards,

Boitumelo

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JoshuaS
New Member

Re: Using Debit card for online shopping

Is there a way to do this transfer without having to enter the bank?
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Community Coordinator

Re: Using Debit card for online shopping

Hello @JoshuaS

 

The debit card won't allow you to make on-line purchases as it will need you to verify your CCV number. Note you will have to upgrade to check in order for you to be able to make on-line purchases.

The student achiever account doesn't allow you to make on-line purchases. You will have to upgrade to a normal servings or current account to be able to make on-line purchases. You can follow the link for more information on your student achiever account: http://www.standardbank.co.za/standardbank/Personal/Banking/Current-accounts/Student-Achiever?intcmp...

 

I trust this will be helpful.

 

Regards,

Boitumelo

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tinopazz1988
New Contributor

Re: Using Debit card for online shopping

does this mean that my access account will work with online shopping since it is a current account or is it the same as the student chiever account?


Boitumelo wrote:

Hello @JoshuaS

 

The debit card won't allow you to make on-line purchases as it will need you to verify your CCV number. Note you will have to upgrade to check in order for you to be able to make on-line purchases.

The student achiever account doesn't allow you to make on-line purchases. You will have to upgrade to a normal servings or current account to be able to make on-line purchases. You can follow the link for more information on your student achiever account: http://www.standardbank.co.za/standardbank/Personal/Banking/Current-accounts/Student-Achiever?intcmp...

 

I trust this will be helpful.

 

Regards,

Boitumelo


 

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heinza7778
New Contributor

Re: Using Debit card for online shopping

Hi @Boitumelo

 

I beg to differ with your reply.

 

I use to be able to use my card for online purchases but the suddenly it was stopped.

 

My new mastercard debit card does have a CCV at the back and I still can't use for online purchases.

 

I have a access acount so it is not a savings account.  I have a savings account at another bank and I can use their card for online purchases.  My friend has a savings account from another bank and she too can use hers for online purchases.

 

So is Standard bank trying to lose loyel clients and lying?  Do we need to take our banking elsewhere, where they dont lie and make you pay ekstra for services you already pay for?

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RETHAGROEN
New Contributor

Re: Using Debit card for online shopping

That's a big problem for me. The debit mastercard has a csv nr. And the little pamphlet you get with your card, when you open a plain access account, says you can do online shopping with it. Yet, now you say you need a checue account for it. Which one is it. Because your marketing is ki d of misleading then!!!
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RETHAGROEN
New Contributor

Re: Using Debit card for online shopping

Ccv nr I mean. The debit mastercard does have it.
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Community Coordinator

Re: Using Debit card for online shopping

Hello @RETHAGROEN,

 

Please note that you can't use the Debit MasterCard to do online purchases. The CVV number is for other merchants that accepts debit MasterCard as they might be prompted to confirm the CVV number on your debit card for swipe purchases not online transactions.

 

Let me know if this is not clear.

 

Regards,

Boitumelo

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heinza7778
New Contributor

Re: Using Debit card for online shopping

Please note that you are lying.....or your employers are lying, because I got the following sms:


"If shopping online from the comfort of your home is your next, then use your Standard Bank Debit card for a safer more convenient way to pay and best of all: FREE!. Opt Out?SMS Stop."

So who is it that is lying or disabling services that is supposed to be "FREE"??
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mchand
Occasional Contributor

Re: Using Debit card for online shopping

Hi so firstly my original question was asking if you can verify that the merchant OLITO is trustworthy because they has a system that lets you use debit cards for payments but I am hesitant to trust it because it is third party. Either verify formally that he is legit or shutdown his service if it is taking peoples money with your business name on it!

Ideally I'd like this to go higher because based on the research I did our cards have all the needed characteristics to work with online shopping and Standard Bank is needlessly withholding it. This is a STUDENT ACCOUNT and the fact is that younger people are more willing to make online transactions than older generations. In china and india they recognise this and are pushing to go cashless meanwhile here you have the audacity to have an account that doesn't let you purchase online. This is a chance for standard bank to make more money from fees and it seems senseless that you don't have this basic service people WANT.

To everyone else in the thread, takealot uses Payfast with EFT so you can use that (I have and havent had a problem) on a number of sites. For overseas purchases you can get the Luno wallet and buy bitcoin with EFT and then use that. Its insane that we need to use intermediary services to get this basic service to work (which obviously can)
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SadFace
New Member

Re: Using Debit card for online shopping

Why can I shop online on Takealot but not using my MasterCard debit card for online shipping, same card, same bank but 2 different stories. 

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Kh1
New Member

Re: Using Debit card for online shopping

Why isn't my Student Achiever accepted for online purchases.
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Community Coordinator

Re: Using Debit card for online shopping

Hello @Kh1

 

Kindly be advsied that online shopping at any point will require you to capture your card details by using your card details including the CVV number which is a secure three digit pin at the back of your cheque or credit card. To resolve this, you will need to upgrade your account to a cheque account in order to be able to shop online.  

 

Regards,

Mandy 

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mchand
Occasional Contributor

Re: Using Debit card for online shopping

You can EFT through payfast, it's pretty secure but takes a hour or two to go through since Standard bank is slow to process orers (this was according ot feedback from them) 

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