I have used my Debit Mastercard regularly to do online shopping. Since July 2016 I am no longer able to do so. It is a's if my service from Standard Bank have been downgraded. If my Debit Mastercard cannot do online purchases why was I able to do it previously.
If this trend continues much longer I will have no alternative but to change banks. That will be unfortunate as I have always been with Standard Bank.
I'd recommend you check for the below things:
1. Ensure you are using the right debit card number which is printed on your debit card.
2. If you're using the right debit card number and still facing the issue, I'd suggest you remove and add the payment method on google settings.
Also, I'd suggest you check the settings of your Google Payments account to make sure your address and other billing information in the payment method provided are up to date and match the information in the personal information.
If you are still unable to add your debit card to your account, I recommend you contact one-on-one support team of google for better assistance.
Let me know if this helps.
Kindly note that you are unable to proceed with on-line purchases using a debit card as you are required to verify your account using CCV numbers located at the back of your card.
To resolve this you will have to upgrade your account to cheque to enjoy using your account on-line. Please visit your nearest branch for further assistance.
Kindly note that you can only make online purchase with only cheque card or credit card due to online verification process. This will include adding your full names, card number and CCV number which is three number at the back your card.
If you are using the cheque card or credit and you still experiencing the same issue, feel free to mail us your full query with account details and the error message for further assistance. You can mail us here: ask.SBSA@standardbank.co.za