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Why can't I make online purchases with my Debit MasterCard?

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New Contributor

Why can't I make online purchases with my Debit MasterCard?

I've been trying to use my card to make online purchases on Amazon and other such websites, but my card somehow doesn't work for these things. I can't even link it to Google Play, Über or PayPal. Do I have to get a special card for these things? Because my understanding is that you should be able to use MasterCard everywhere.
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Occasional Visitor

Re: Why can't I make online purchases with my Debit MasterCard?

I'm having the same problem. Decided to look on the forums for help too.
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Community Coordinator

Re: Why can't I make online purchases with my Debit MasterCard?

Hi, you need to have a credit card or a cheque card for online purchases. 

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Occasional Contributor

Re: Why can't I make online purchases with my Debit MasterCard?

I don't know if purchasing something from Google play is considered as an online purchase or like paying for a service were there is a free service and paying one. I think this is quite diff from online purchase, and doesn't require to have a credit card. And when we are trying to make does payment there is an option to choose which card I'm using, and there'll be an option for debit card. If I can't make those types of payment with my debit card, why they is an option of it?
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Community Coordinator

Re: Why can't I make online purchases with my Debit MasterCard?

Hi Cele36661,

 

What type of account do you have with us?

 

Regards,

Standard Bank Team

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Occasional Contributor

Re: Why can't I make online purchases with my Debit MasterCard?

Access account
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New Contributor

Re: Why can't I make online purchases with my Debit MasterCard?

Thanks for the reply. I just think if that's the case, there really shouldn't be a MasterCard symbol on our debit cards. It's very misleading. Guess I'm going to have to change banks then. Those cards are too expensive at Standard Bank.
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Community Coordinator

Re: Why can't I make online purchases with my Debit MasterCard?

Hi Saruman305,

 

Thanks for the feedback. I have escalated it to the relevant department.

 

Regards,

Standard Bank Team

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New Contributor

Re: Why can't I make online purchases with my Debit MasterCard?

I have used my Debit Mastercard regularly to do online shopping. Since July 2016 I am no longer able to do so. It is a's if my service from Standard Bank have been downgraded. If my Debit Mastercard cannot do online purchases why was I able to do it previously.

 

If this trend continues much longer I will have no alternative but to change banks. That will be unfortunate as I have always been with Standard Bank.

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New Member

Re: Why can't I make online purchases with my Debit MasterCard?

@Saruman305, have there been any updates with regards to the escalation?