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bank charges

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New Contributor

bank charges

Hi, I have a question rather than a suggestion. Forgive me if this is not the right place. I deposited money in my account and I was charged deposit fee, my question is why do I get charged for putting money in my account when you are still going to charge me when I use it or take it out later. Why?
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7 REPLIES
Community Coordinator

Re: bank charges

Hi, please contact our help desk on 0860 123 000, for assistance on this matter.

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New Contributor

Re: bank charges

The response from SB is not very helpful
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New Contributor

Re: bank charges

Thank you

I tried to call but ran out of airtime twice before I even had a chance to speak to consultant. I will your number was a token free or a free line, since there are so many options to go through. Please try and implement that.

Think about it, I wouldn't have to go to the branch when I can get all the help I need freely at the tip of my fingers
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Community Coordinator

Re: bank charges

Hi,

 

I apologise for any inconvenience. Please visit your nearest branch for assistance.

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New Contributor

Re: bank charges

Again, no answer for the customer on th SB app! How frustrating!
I also want the answer
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Community Coordinator

Re: bank charges

Hi michelle4,

 

What issues are you having with the app? Please let me know so I can assist you effectively. 

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New Contributor

Re: bank charges

Thank you.

Everything has been sorted.
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