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cash retracted atm deposit

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New Contributor

cash retracted atm deposit

Hello

Yesterday around 18:30 at Berea Centre in Durban I tried to deposit money for rent to my landlord. However the atm gave me an error message "cash retracted" and didn't give me a slip. And my landlord says she didn't receive any payment. This was R1600
What am I supposed to do. How do I get my money back
6 REPLIES
Community Coordinator

Re: cash retracted atm deposit

Hi Nomzamoeh,

 

 

Please go to your nearest branch to lodge a complaint for this matter.

 

Regards,

Standard Bank Team

New Member

Re: cash retracted atm deposit

Hi I had the same problem I went to the bank to lodge a complain and was given a reference they told my problem will be resolved in 7 days it's now been 14 days no money has been replaced how long does it normally take and what are the procedures to get my money back
Community Coordinator

Re: cash retracted atm deposit

Hi,

 

Please forward your query and contact details (and reference number) to ask.SBSA@standardbank.co.za, a consultant will be able to assist you. 

New Member

Re: cash retracted atm deposit

EVEN MY MONEY WAS ALSO RETRACTED TODAY AT MENLYN MALL AT ABOUT 18:22, HOW DO I GET IT BACK, IT JUST SHOWED FOLDED NOTES AND THEN RETRACTED MY MONEY, BUT THE NOTES WERE NOT EVEN FOLDED.
New Member

Re: cash retracted atm deposit

Hi on Friday I used the ATM at brea center to deposit money into my account and the machine took my money and only gave me a slip saying the transaction was not successful and I should try again later but my money did not come out. I went to your branch in davenport and they told me they would log a complaint and the matter should take them until the 27th to be resolved. Until then what do I do ? And with the complaints I've been reading up on it seems you guys take even longer then the prescribed days. I'm not happy at all because I'm a student and solely rely on that money to survive. Rent. Transport and food
Community Coordinator

Re: cash retracted atm deposit

Hi,

 

I understand your frustration and I apologise for the inconvenience caused. Please forward your query, contact details and reference number to ask.SBSA@standardbank.co.za to check the status of your  query.