The best way to resolve this is to have more information about the transaction.
Please mail us with the actual amount, the bank you transferring from so that we can investigate and give accurate information regarding the transaction. You can mail us here: ask.SBSA@standardbank.co.za with your account details.
Let me know should you still need further assistance on this.
Apologies for the delay in resolving this one for you.
Please confirm your subject line sent to our mailbox: ask.SBSA@standardbank.co.za so that we can follow up with the service team.