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There is no cards section on my app
Pls assist asap
As previous posters have said above, there is no cards section in my app either. I do have the latest version
The EAP limit changes can only be done on the new internet banking.
The Card section on the app is found on the page where you manage your dashboards.
Standard Bank Team
i have been trying to change it with the new app but i fail coz it freezes wen i try to press next
You can change your EAP only on the new internet banking site.
When I change the eap limit it always say technical error try later
Please restart your device and try again. Should you still be having issues, please let me know so I can escalate this matter to one of our specialist.
You need to go into a branch to increase your EAP limit from 0. After this initial in branch limit increase, you will be able to manage/increase your limit in the app.
the is no highlighted card but both my cards apear credit and cheque by when I increase EAP it's keep telling me service not available currently and I'm not in RSA currently
Hi Sbonisoprince2, I will escalate your query to a specialist to assist you.
Your EAP limits are currently set to 0. If your EAP limit is currently 0 they will need to go to the branch to increase it. This restriction has been added for security reasons and applies to all customers.
There is an issue in the Android version of the app which results in that generic “technical exception” type error message being displayed in this scenario but the root cause is that you are trying to increase your limit from 0.
I'm in Congo can't they help via telephone cause I want to transfer money to my 32 notice acc
You can call the international help desk for assistance. They're available on +2710 249 0051.
Standard Bank Team
When I try to change my limit it tells service temporary unavailable.When I call, I get asked security questions, I answer and I fail.
It baffles me because, i have no accounts, some of the companies/shops I've never heard of and I manage to fail the "test".
I live and work abroad, now how does one fix this cause not like I can just walk into a standard bank here.
Besides, what's the point of having the option on the app if it never works???
I do apologise for your expereince with the EAP limit change. Please do email us your account details, including ID number for further assistance with your query to: [email protected]
I tried changing my EAT payment but it says I should call my branch to do it I'm currently in the US and do not have time to call banks for this matter i really thought this app was gonna be so helpful but it's more stressful!
Please forward your query, contact details and ID number to [email protected], so one of our consultants can contact you via email.
My EAP is 0 I will to increase or to have a balance on it. It tell me contacts ur branch I am in Dubai. How will I do it.
The only way to resolve this will be to forward your query and account details to email: ask[email protected]standardbank.co.za. for further assistance.
These steps don't work with new app. Options stated DO NOT appear on settings page
It tells me to consult my branch
I have been trying to increase my EAP limit on the app but everytime it says the service is currently unavailable. My EAP limit is currently R100 Please help urgently.
Could I advise that you forward your account details, ID number and contact details to [email protected] with the subject line "EAP limit service currently unavailable" so that our team can be able to look into the source of this issue and assist you further.
When I try change my limit it tells me I have to contact my branch to do so. It doesn’t send me a OTP. Why is this and what must I do to change my limit?
Thank you for your assistance.
Please note that you will have to contact us or visit your nearest branch to activate this feature if you doing it for the first time on your App.
You can contact us here: 0860 123 000.
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