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How do I change my EAP limit on the app?

 

  • Select the menu icon in the top left or swipe the screen from left to right
  • Select ‘Manage Cards’
  • Select the highlighted card (this is the card you used to create the dashboard)
  • Select ‘Monthly EAP Limit’
  • Select the current EAP limit amount, and change this to the new limit that you’d like (up to a maximum of R500 000)
  • Select ‘Next’
  • You will receive a one-time password (OTP) delivered to your cellphone or email
  • Enter this OTP
  • A screen will confirm your limit is updated and you will receive an SMS to confirm your limit has been changed
  • Your new limit is applied permanently (ie for this month, and all months after that)

 

 

 

 

Contributors
Version history
Revision #:
3 of 3
Last update:
‎13-04-2016 10:02 AM
Updated by:
 
Comments
hadi
Occasional Visitor

There is no cards section on my app 

Pls assist asap

Shalom
Occasional Visitor
there is no card section on my app, please assist
kr
Occasional Visitor

As previous posters have said above, there is no cards section in my app either. I do have the latest version

Community Coordinator

Hi Kr,

 

The EAP limit changes can only be done on the new internet banking. 

 

The Card section on the app is found on the page where you manage your dashboards.

 

Regards,

Standard Bank Team

Community Coordinator

Hi Kr,

 

The EAP limit changes can only be done on the new internet banking. 

 

The Card section on the app is found on the page where you manage your dashboards.

 

Regards,

Standard Bank Team

zandileninaward
Visitor

i have been trying to change it with the new app but i fail coz it freezes wen i try to press next

Community Coordinator

Hi Zandileninaward,

 

You can change your EAP only on the new internet banking site.

 

Regards,

Standard Bank Team

milelati
New Member

When I change the eap limit it always say technical error try later 

Community Coordinator

Hi milelati,

 

Please restart your device and try again. Should you still be having issues, please let me know so I can escalate this matter to one of our specialist.

Community Coordinator

Hi milelati,

 

 

You need to go into a branch to increase your EAP limit from 0. After this initial in branch limit increase, you will be able to manage/increase your limit in the app.  

sbonisoprince2
Regular Visitor

the is no highlighted card but both my cards apear credit and cheque by when I increase EAP it's keep telling me service not available currently and I'm not in RSA currently 

Community Coordinator

Hi Sbonisoprince2, I will escalate your query to a specialist to assist you.

Community Coordinator

Hi sbonisoprince2, 

 

 

Your EAP limits are currently set to 0. If your EAP limit is currently 0 they will need to go to the branch to increase it. This restriction has been added for security reasons and applies to all customers.

There is an issue in the Android version of the app which results in that generic “technical exception” type error message being displayed in this scenario but the root cause is that you are trying to increase your limit from 0. 

 

 

sbonisoprince2
Regular Visitor

I'm in Congo can't they help via telephone cause I want to transfer money to my 32 notice acc 

Community Coordinator

Hi Sbonisoprince2,

 

You can call the international help desk for assistance. They're available on +2710 249 0051.

 

Regards,

Standard Bank Team

Bigjo
New Member

 When I try to change my limit it tells service temporary unavailable.When I call, I get asked security questions, I answer and I fail.

It baffles me because, i have no accounts, some of the companies/shops I've never heard of and I manage to fail the "test".

I live and work abroad, now how does one fix this cause not like I can just walk into a standard bank here.

Besides, what's the point of having the option on the app if it never works???

 

Community Coordinator

H Bigjo,

 

I do apologise for your expereince with the EAP limit change. Please do email us your account details, including ID number for further assistance with your query to: ask.SBSA@standardbank.co.za.

 

Elvinia-eli
New Member

Hi 

 

I tried changing my EAT payment but it says I should call my branch to do it I'm currently in the US and do not have time to call banks for this matter i really thought this app was gonna be so helpful but it's more stressful!

Community Coordinator

Hi,

 

Please forward your query, contact details and ID number to ask.SBSA@standardbank.co.za, so one of our consultants can contact you via email.

Ado
Visitor

My EAP is 0 I will to increase or to have a balance on it. It tell me contacts ur branch I am in Dubai. How will I do it. 

Community Coordinator

Hi Ado,

 

The only way to resolve this will be to forward your query and account details to email: ask.SBSA@standardbank.co.zafor further assistance.

 

Regards,

marktewater
Occasional Visitor

These steps don't work with new app.  Options stated DO NOT appear on settings page