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Community


Share knowledge. Ask questions. Find answers.

Community

A one-stop forum for all your banking questions

How do I stop a card from the smartphone app?

  • From the app’s homescreen, swipe the screen from left to right, or select the menu icon in the top-left
  • Select ‘Manage Cards’
  • Tap on the card you would like to stop
  • Tap on ‘Stop this card’ at the bottom of the screen
  • On the confirmation screen, select ‘Next’
  • Select the option that best describes what happened to your card: lost, stolen, swallowed by ATM, fraud on the card, compromised card, damaged card
  • Select the date when this incident happened
  • Select ‘Done’
  • Confirm which branch you’d like your new card delivered to
  • Select ‘Done’
Contributors
Version history
Revision #:
1 of 1
Last update:
‎17-02-2016 06:09 AM
Updated by: