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You can simply sign-in to the app, and indicate to us that you are traveling. Follow these steps:
In settings I do not see this option. It leads me to Manage Dashboard etc.
Hi there,
I am traveling overseas. Before I left I managed my cards to account for me traveling overseas. But my card has still declined while i'm here. What do I need to do?
Hi Kabelo,
Please confirm if you did follow the below step. As part of our fraud monitoring service, we flag transactions made in certain countries as ‘high risk’. To make sure your card transactions won’t be declined because of these flags, please let us know about your upcoming trip.
To notify us of your travel dates, follow these steps:
1) Sign in to the App and go to Settings
2) Select the card you want to use while you’re abroad
3) Select Use card abroad and change the setting to On
4) Confirm your departure and arrival dates
5) Select which countries you’ll visit (up to nine)
6) Add alternative contact details should we need to contact you while you’re away
7) Confirm your settings by tapping Done
8) Take note of your reference number in the top right corner
If this has failed, please email us your account details and ID number and contact to: [email protected] and use the subject line as "Using my card abroad/ Community query.
Regards,
Boitumelo
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