As part of our fraud monitoring practices, we flag transactions in certain countries as a ‘high risk’. In order for you to be assured your cards won’t be declined because of these flags, please inform us when you will be travelling.
To notify us of your travel dates, follow these steps:
Sign-in to the app
Swipe the screen from left to right
Navigate to ‘Manage Cards'
Select the card you’d like to use while you’re abroad
Select ‘Use Card Abroad’
Toggle this to ‘on’
Confirm your departure and arrival dates
Select the country(ies) you’ll travel to – up to 9
Add alternative contact details for someone else, while you are away
Take note of your reference number (top right corner)
You can change these settings at any time - and you will get a new reference number
You can also delete your travel by toggling 'Use card abroad' to 'off'