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How do I approve/decline requests from my child for cash, airtime or data?
Note: children can only have one cash request pending at any one time (they cannot make multiple cash requests)
You can create a new mission at any time. In the parent’s banking app, go to the Kidz Banking tile, and tap on ‘Missions’ to create a new mission.
Parents can delete the mission at any time by simply tapping ‘Delete’
In the parent’s banking app, tap on the Kidz Banking tile, and select ‘Details’ at the top of the screen, followed by ‘Cellphone number’. Here you can add or edit your child’s cellphone number. Once you have successfully changed the cellphone number, you will also be asked to change or confirm the network service provider (eg MTN, Vodacom etc).
This is the number which will be topped up for any prepaid airtime and data purchases within the Kidz Banking app
In the parent’s banking app, tap on the Kidz Banking tile, and select ‘Details’ at the top of the screen, followed by ‘Kidz App password’. Here you can change your child’s password/PIN.
For now, only one parent can link their account to their child’s account, to use Kidz Banking. However, one parent can have as many children linked to their account as they would like.
How to deregister device and link other device:
The customer would need to login into to the standard bank app. Under settings there is a list of devices, she needs to find the device that the kidz app was linked to and unlink it.
Once that is done you can reopen the kidz app and sign in with her husbands details.
Good day,
I opened a SUM1 bank account for my daughter and installed the KIDZ banking app on her Samsung J4 phone.
However, we just get a black screen. Please can someone assist or advise if there is an issue with the app?
Hello TashaH001,
There is currently an issue on the Android application. This impacts all customers who are on Oreo or later. The team is working on getting a new build pushed to the store, unfortunately there is currently a licensing issue that the tools team are trying to get resolved. An update will be share on our social media platforms, once this is resolved.
Good day has the ussue with the Kidz banking app for andriod phones been resolved yet?
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