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What should I do if I'm not receiving my OTP?

If you are not receiving your one-time-PIN (OTP) via SMS, then there may be a problem with the details that we have on record for you. Please visit your nearest Standard Bank branch to confirm the cellphone number that we should have on record for you.

 

 

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‎22-05-2015 02:53 PM
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Comments
craigm21
Frequent Visitor

How do I load a beneficiary because whenever I put in the branch code it says it does not exist and it is with all bank brach codes.

Community Coordinator

Hi Craig, 

 

 

Please forward your query to [email protected] A specialist will assist you.

 

 

Regards,

Standard Bank Team

lizelleventer
Occasional Visitor

Want to load data to my tablet, only to discover I no longer get my otp via sms but e-mail. I didn't change anything neither got the e-mail

What now?


StandardBank wrote:

If you are not receiving your one-time-PIN (OTP) via SMS, then there may be a problem with the details that we have on record for you. Please visit your nearest Standard Bank branch to confirm the cellphone number that we should have on record for you.

 

 


 

mdebwood
Occasional Visitor

How do I load a beneficiary without payi g them? The options are pay, wifhdraw, transfer and buy. I dobt want to pay yet, I jyst want to load

 

Greg13
Occasional Visitor

i bought something online from a company and i made payment and we had issues and they refunded me back my money but it's not reflecting it's been 4 days now and the bank they used was Nedbank to refund me back.please help....

Community Coordinator

Hi Greg13,

 

You should have received your money within 3 business days. Please ask the company to check with their bank where in the process of the payment they are.

 

Regards,

Standard Bank Team

valuetrix
Visitor

I need to transfer money from my acess account in my first dashbord to my credit card in my fifth dashbord. There is no option to do so

Community Coordinator

Hi,

 

You can make inter-account transfers by swiping from right to left to open the ‘Transact’ tray. Then, simply select 'Transfer’, and choose the account to send from, and the account to send to. If you are having challenges doing this, please contact our Self service Banking Helpdesk  on 0860 238 837.

Tshepo
Visitor

Hi.

 

I'm no longer receiving the OTP on my phone (checked email inbox as well). I know the details are correct because I used to get the OTP.

 

It started off last night and still does not work this morning. Is this an intermittent issue or should I reinstall the app?

 

Thanks,

TL

Tshepo
Visitor

Hi.

 

I'm no longer receiving the OTP on my phone (checked email inbox as well). I know the details are correct because I used to get the OTP.

 

It started off last night and still does not work this morning. Is this an intermittent issue or should I reinstall the app?

 

Thanks,

TL

 
 
Oh they just came through :-D
No problem!
Community Coordinator

Hi Tshepo,

 

If you are not receiving your one-time-PIN (OTP) via SMS, then there may be a problem with the details that we have on record for you. Please visit your nearest Standard Bank branch to confirm the cellphone number that we should have on record for you.

 

Regards,

 

Standard Bank Team

Momo
Visitor

Hie, how do I load beneficiaries? Please helo I need to do transferes

Community Coordinator

Hi Momo,

 

On which platform would you like to add the beneficiaries?

 

Regards,

Standard Bank Team

handyhelpwc
New Member

I tried making a payment by setting up a EFT transfer on Friday from 3 pm till 6 pm 26 August 2016. I clicked resend twice.
I received the first OTP at 3:55pm.
The second after 4pm. Neither of those worked. I attached an image of the 3 OTPs.
I started the transaction at 3:15pm

I tried again at 4pm. I have not since received any of those OTPs at all.

Community Coordinator

Hi Handyhelpwc,

 

I apologise for the inconvenience caused. There was a issue with the OTP system over the weekend but that has since been resolved.

 

Regards,

Standard Bank Team

mviljoen
Occasional Visitor

Hi

How can I print a statement to a PDF file for later emailing?

thanks

 

Nick26
New Member

How do I deactivate the OTP system?

i was very happy with my touch ID only for access

Please advise

Community Coordinator

Hello Nick,

 

Please be advised that your OTP's are there for security purposes and we can only change the OTP's number affected or email address. I would like to know if this what you are requesting by deactivating the OTP's?

 

Regards,

Boitumelo

AlecMamacos
Visitor

What if I a.m. overseas 

Community Coordinator

Hello @AlecMamacos,

 

Could I kindly advise that you forward your account details, ID number and contact details to [email protected] with the subject line "OTP set up: overseas client" so that one of our transactional banking consultants can look into this for you.

 

Kind Regards,

Mandy