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Could someone please assist. I have an Android phone(P8 lite). I've been using the banking app without failure for a couple years now. The problem I have experienced recently is that my accounts aren't visible on my dashboard(only displays "add account"). I have checked the following:
I tried to figure out what has changed on my device... the only thing that comes to mind is that I changed the default mobile data sim setting i.e. from sim 1 to 2 (dual sim setup). I changed this setting as before, but this has no effect on the App.
Spoke to tech support at Standard Bank. The solution is to delete your old dashboard, but first you have to create another dashboard(if don't have one already).
While the other dashboard is active then you are allowed to delete the "problem dashboard" (can't delete an active dashboard). Then simply add your Banking Dashboard again.
Hope this helps others out there. Cheers.