I am trying to add my Debit Card to the MasterPass App. Once I have added the card details, near the end i get a response that the card has been linked to a previous cell no and I must input the old cell no. I do not have a clue what the previous cell no was so cannot proceed. Is there a way to bypass the entry of the "previous cell number" Very frustrating.
The best way to resolve this will be to upgrade your account to current account to be able to enjoy online purchases. Note, to be able to link your account to master pass you will need to verify your account for online transaction using CVV (3 digit pin) which is allocated at the back of your card.
You can apply or upgrade your account here: https://www.standardbank.co.za/standardbank/Personal/Banking/Current-accounts
Let me know should you need further assistance on this.
This seem to be the problem with the contact number linked to the debit card. Please make sure that you update the contact number with the current one before adding this to your app.
You visit the nearest branch to update to the current contact number.
Let me know should you like us to intervene to assist you further.
I would like to escalated this further.
Please mail us with your full account details and contact number. We can look further into this and assist in resolving this one for you. You can send the mail to: [email protected] with your full query.
Let me know should you experience any further issues.