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Community


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App data purchase errors

Reply
3 REPLIES 3
MandyP
Community Coordinator
Hello @Jmonchusi,
Please be advised that currently it's not possible to refund data purchases as the prompts require that you enter the correct details when making your purchase.

Kind Regards,
Mandy
Jmonchusi
Occasional Visitor
Can I get refund on data purchased using incorrect network?
StandardBank
Community Coordinator

Hi lemmerjacobs1, I have escalated your query to our app specialist.

lemmerjacobs1
Occasional Visitor
Hi, I have an MTN Number ported to Vodacom, I tried to purchase data on Vodacom first & It said technical error, then I tried MTN said the same, HOWEVER, I've just had both purchase payments come through but no data received?