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Banking caused me to Pay to incorrect account

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Primogen
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Banking caused me to Pay to incorrect account

Gooday

 

I attempted to make a payment today using the Banking app.

The account I paid into an account number starting with 0 and I typed it in correctly however once I got the confirmation/revie page the 0 was now missing.

I thought this was normal and proceeded with the payment, it payed successfully but obviously now into the wrong account.

 

I experimented with browser banking portal and the 0 did not get dropped.

 

This has now cost me and would like to know how to proceed.

 

Regards

Kyle

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Primogen
New Contributor

Re: Banking caused me to Pay to incorrect account

Thank you

 

This has been resolved, unsure if corrected by bank or I jumped to a false conclusion.

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