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Community


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Can't open my standard bank app

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5 REPLIES 5
MJ46
New Contributor
I cannot open my app and when I try to reinstall it from Apple store, just reverts to a blank screen . I currently outside the country in a 10 hour different time zone.
So when I tried to contact St bank outside office hours
FanaM1
Community Coordinator

Hi @Koortsboetie.

 

Thank you for getting in touch with us.

 

This sounds like a frustrating experience, for sure.

 

These troubleshooting steps are some you can use to attempt to fix what appears to be a technical issue.

  • Select the Standard Bank app under Apps,
  • Click Storage, and then select Clear Data and Cache.
  • Restart the device, then attempt logging in once more.

 

If this doesn't work, please call us at 0860 123 000 and select options 3 and 4 or email us at [email protected].

 

Kindly let us know once you have managed to bank from the comfort of your home.

 

Kind regards,

Fana.

Standard Bank Team

Koortsboetie
New Contributor
Koortsboetie
New Contributor
Boitumelo
Community Coordinator

Hello @Musariritawona,

 

This might have been a technical error as we are not experiencing any issues with the app.

 

Please let us know should you still experience this issue by mail us here: [email protected] with your full query and account details.

 

Regards,

Boitumelo

Musariritawona
Occasional Visitor
Hie I can't open my standard bank app on my phone